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IT Field Service Technician

Company: HawodTech Solutions Inc.
Location: Irvine
Posted on: September 20, 2022

Job Description:

The main function of a field service technician is to install, maintain and repair products such as equipment, integrated systems and subsystems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, and troubleshoots equipment for malfunctions to eliminate problems in minimum time. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Education/Experience: --- Bachelor's degree in computer science or related field or equivalent training/education required.--- 10+ years customer service related experience required. Skills: --- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.--- Expert ability to work independently and manage one's time.--- Expert mentoring skills necessary to provide support and constructive performance feedback.--- Expert knowledge of circuit boards, processors, electronic equipment and computer hardware and software.--- Expert knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Job Responsibilities: --- Performs one or many of a wide range of installation tasks such as running conduit and cable, installing and connecting trays, racks and electronic hardware systems, connecting and testing both new and retrofit construction of audio/visual, computer server, network and telecommunications equipment.--- Installs, upgrades and removes products ensuring coordinative engineering field change.--- Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.--- Completes system programming and optimization as part of the installation process.--- Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment.--- Ensures the commissioning and final acceptance of critical path equipment is conducted to clients requirements and in accordance with applicable industry standards (API, ABS, DNV, etc.).--- Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.--- Provides on-site end-user training on system operation, maintenance and limited troubleshooting.--- Travels frequently to customer sites in performance of duties.--- The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.--- The employee is required to reach with hands and arms.--- The employee must lift and/or move up to 50 pounds.--- Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.--- Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements.--- Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation.--- Assign staff to analyze user needs and recommend appropriate hardware.--- Direct technicians, engineering designers or other technical support personnel as needed.--- Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system.Job Type: ContractSalary: $15.47 - $32.03 per hourSchedule: 8 hour shiftAbility to commute/relocate: Irvine, CA 92618: Reliably commute or planning to relocate before starting work (Required)Application Question(s): What is your target hourly rate for this type of role?Experience: IT support: 1 year (Preferred) Customer service: 1 year (Preferred)Work Location: One location

Keywords: HawodTech Solutions Inc., Irvine , IT Field Service Technician, IT / Software / Systems , Irvine, California

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