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Service Center Rep

Company: JLL
Location: Glendale
Posted on: October 22, 2019

Job Description:

ESSENTIAL FUNCTIONS
Provide excellent customer service to all internal and external customers and a willingness to ensure that all communication and interactions are of the highest degree of professional
Ensures that work orders are dispatched properly and meet all department service level resolution expectations.
Rep is to provide customer service to all callers, enter the required work order and dispatch to the service provider.
Rep is to follow the escalation process for all urgent and emergency work.
The Rep is required to be logged into their phone during the entirety of their scheduled shifts. The phone system acts as the shift time card.
Any use of the following statuses requires permission from a Manager: Training, Agent Project, Team Lead Project.
Rep must inform a Manager immediately (or Team Lead if no Manager is available) when using the following statuses: Unscheduled Break, Technical Difficulty
Answers all incoming calls and performs appropriate functions as needed. Verifies and updates call center
Respect for patients privacy and security must be demonstrated by maintaining compliance with all organizational HIPAA and code of conduct policies.
Process the queues properly, making sure queues are checked continuously and
Processed within the 2 hours of the work order placed in the
Performs all other duties as assigned.
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that different tasks be performed assigned.

Full time
JOB QUALIFICATIONS / ADDITIONAL REQUIREMENTS
Position is for variable shifts, weekends, nights and graveyard.
High School Diploma required.
Condition of Employment: Position requires annual TB test and flu vaccination required by hospital.
Position requires eye hand coordination and manual dexterity for operating a computer, telephone and radios.
Position requires various hours/shifts/weekends due to departmental staffing needs.
Position requires candidate to read and speak English fluently

JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

Keywords: JLL, Irvine , Service Center Rep, Sales , Glendale, California

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