Service Center Rep
Posted on: October 22, 2019
Provide excellent customer service to all internal and external
customers and a willingness to ensure that all communication and
interactions are of the highest degree of professional
Ensures that work orders are dispatched properly and meet all
department service level resolution expectations.
Rep is to provide customer service to all callers, enter the
required work order and dispatch to the service provider.
Rep is to follow the escalation process for all urgent and
The Rep is required to be logged into their phone during the
entirety of their scheduled shifts. The phone system acts as the
shift time card.
Any use of the following statuses requires permission from a
Manager: Training, Agent Project, Team Lead Project.
Rep must inform a Manager immediately (or Team Lead if no Manager
is available) when using the following statuses: Unscheduled Break,
Answers all incoming calls and performs appropriate functions as
needed. Verifies and updates call center
Respect for patients privacy and security must be demonstrated by
maintaining compliance with all organizational HIPAA and code of
Process the queues properly, making sure queues are checked
Processed within the 2 hours of the work order placed in the
Performs all other duties as assigned.
This is not necessarily an exhaustive list of all responsibilities,
duties, skills, efforts, requirements or working conditions
associated with the job. While this is intended to be an accurate
reflection of the current job, management reserves the right to
revise the job or to require that different tasks be performed
JOB QUALIFICATIONS / ADDITIONAL REQUIREMENTS
Position is for variable shifts, weekends, nights and
High School Diploma required.
Condition of Employment: Position requires annual TB test and flu
vaccination required by hospital.
Position requires eye hand coordination and manual dexterity for
operating a computer, telephone and radios.
Position requires various hours/shifts/weekends due to departmental
Position requires candidate to read and speak English fluently
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce.
JLL strongly believes in equal opportunity extended to all
individuals in all aspects of the employment relationship,
including recruitment, hiring, training, promotion, transfer,
discipline, layoff, recall and termination without regard to race,
color, religion, belief, creed, age, sex, pregnancy or maternity
(including childbirth and related conditions), family
responsibility (e.g. child care, elder care), nationality, ethnic
or national origin or ancestry, citizenship, marital status, civil
partner status, sexual orientation, gender identity or expression,
transgender status, veteran s status, genetic information, trade
union membership, social position, political view or status as a
qualified individual with a disability, protected leave status or
any other protected characteristic in accordance with applicable
law. The company also endeavors to make reasonable accommodations
for known physical or mental limitations of otherwise qualified
employees and applicants with disabilities unless the
accommodations would impose an undue hardship on the operation of
our business and ensures that employment decisions are based only
on valid job requirements.
Keywords: JLL, Irvine , Service Center Rep, Sales , Glendale, California
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