Member Services Representative II
Company: Wescom Credit Union
Posted on: August 16, 2019
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applicationCurrent Wescom Employees: Please visit the Career Center
in Workday to search and apply for a current job opening.We value
and rely on the unique talents and contributions of our employees
to absolutely excel in member engagement by Delivering Signature
Assists members in establishing memberships, share and loan
accounts, and related products and services by conducting
interviews, completing necessary documents and performing data
entry of records in compliance with audit requirements. Processes
transactions for members and frequently serves as the initial point
of contact between the Credit Union and the members. Promotes
optimal member engagement by providing specific, accurate and
timely information to members regarding Credit Union products and
Responsible for educating members regarding current marketing
promotions, for engaging new members to become Signature Members
within their first 120 days of joining the Credit Union, and for
engaging existing members to deepen their product and service usage
with the Credit Union. Completes applications for equity products
and makes referrals for insurance services, investment services and
first mortgage real estate services.
ESSENTIAL POSITION FUNCTIONS:
Consistently provides a high level of service and is committed to
increasing member satisfaction. Demonstrates adherence to the
Branch Service and Signature Experience Standards in addition to
enforcement and modeling of our Mission Statement, Core Values and
Team Attributes. Promotes advocacy and takes personal
responsibility to ensure that member issues are handled properly at
the first point of contact. Focuses on delivering Signature
Experiences and achieving successful results in the Member
Maintains knowledge of products and services. Performs day to day
transactions for members including, but not limited to deposits,
withdrawals and transfers. Answers member inquiries and provides
information in accordance with Credit Union policies and procedures
for statement requests, stop payments, fraud claims, insurance of
accounts, and other deposit account-related needs. May participate
in the servicing of ATM coin and cash machines.
Processes applications for consumer loan products, including but
not limited to auto loans, credit cards, share secured loans and
unsecured lines of credit. May also process applications and
fundings for home equity loans and lines of credit. Serves as a
member advocate throughout the loan process. Funds loans and
provides basic credit review counseling for members with declined
loans. Assists members with savings products, including checking
and certificate accounts, money market accounts and Individual
Retirement Accounts. Remains proficient in the legal aspects of
accounts (e.g. trusts, fiduciary accounts, Power of Attorneys,
etc.). Provides service as Notary Public.
Targets and achieves individual goals and supports branch goals.
Contributes to Wescom growth through needs-based sales and service
skills to match services to member needs. Ensures optimal member
engagement and a migration to appropriate delivery channels. Makes
referrals for insurance services and investment services to Wescom
Insurance Services and Wescom Financial Services. Takes
applications for home equity products and makes referrals for first
mortgages to Mortgage Loan Originators in Real Estate.
Meets personal development and training objectives. Achieves core
curriculum and required training within establish timeline.
Completes Wescom University core curriculum, including required
regulatory training. Mentors other team members in skill
The expectation is that this position is a career path to MSR III
which requires the following licensing:
- MSR III - Option I: An MSR licensed to assist members with life
insurance and fixed annuities in conjunction with Wescom Financial
- Option II: An MSR licensed to assist members with property and
casualty insurance products in conjunction with Wescom Insurance
The progression should occur within 120 days as a guideline. This
timeline could vary.
Maintains proficiency in technology applications across all
channels including the operating system and ancillary systems.
Actively promotes and demonstrates technology to members.
Contributes to organizational efforts in process improvement.
Ensures branch compliance with audit and security standards,
policies and procedures, and loss prevention measures. Maintains
confidentiality of Credit Union and member records.
Protects the Credit Union's financial interest by controlling and
balancing assigned cash drawer, negotiable items received and
disbursed during daily transactions, identifying payees, verifying
signatures and endorsements, and maintaining Teller Balancing
Communicates well both verbally and in writing, effectively shares
information and ideas with others, and demonstrates good listening
Must have effective human relations skills in order to maintain
positive and productive working relationships with others.
Ensures individual appearance reflects the desired level of
professionalism. Maintains the physical environment of the branch
according to Wescom standards.
Maintains good attendance and punctuality in adherence with Wescom
EDUCATION AND EXPERIENCE:
High School graduate.
Previous financial industry and customer service experience
Nationwide Mortgage Licensing System (NMLS) registration is
required and must be maintained. Maintain licensing as Notary
Proficient in Microsoft applications (Word, Excel, Outlook). Must
be proficient in technology applications including the Credit
Union's operating system and specialized software required for
performance of position.
Ability to add, subtract, multiply and divide in all units of
measure, using whole numbers, common fractions and decimals.
Ability to compute rates, ratios and percentages.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is frequently required to stand; walk; sit;
use hands to finger; handle or feel; reach with hands and arms,
climb or balance, stoop kneel, crouch, crawl; talk; hear; and
smell. The employee must occasionally left and/or move up to 25
pounds. Vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception
and ability to adjust focus. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
The work environment characteristics described here are
representative of those an employee encounters while performing
functions of this job.
The noise level in the work environment is moderately quiet. It is
a non-smoking environment.
The above job requirements are representative of minimum levels of
knowledge, skills, and abilities. The marginal functions have not
been included. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
This job description in no way implies that these are the only
duties to be performed. An employee will be required to follow any
other job-related instructions and duties as requested by the
supervisor and/or management
Keywords: Wescom Credit Union, Irvine , Member Services Representative II, Sales , Irvine, California
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