Customer Service Representative II
Company: Disability Solutions
Location: Irvine
Posted on: September 28, 2024
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Job Description:
Job Title:Customer Service Representative IILocation:CA -
IrvineWhat you'll do:The Customer Service Representative will be
handling customer inquiries about our products. These inquiries
come from a variety of lead sources and are the result of both
inbound and outbound efforts. The Customer Service Representative
performs a basic level of lead qualification typically following a
scripted presentation.What we are looking for: --- Responsible for
handling a high volume of inbound and outbound phone calls while
delivering a high level of professionalism and customer service to
our clients--- Required to perform a minimum number of transfers
per day to available agents--- Contacts prospective clients to
generate interest in our mortgage products--- Communicates
effectively over the phone with the ability to escalate customer
complaints and concerns to appropriate departments--- Multi-tasks
effectively by speaking and entering client data into the AmeriHome
Mortgage Customer Relationship Management (CRM) SystemWhat you need
to have:--- Two years of relevant inside sales experience
preferred--- High School diploma or GED required, college education
preferred--- Comfortable meeting production goals in a
deadline-driven environment--- Able to work well in a team---
Excellent communication skills--- Flexible schedule with the
ability to work various shiftsCompensation: Hourly range for new
hires is generally $22.00 - $24.39 for Irvine, CA. Salary amount is
determined by specific job location.Benefits you'll love:We offer
all the important things you'd want - like competitive salaries, an
ownership stake in the company, medical and dental insurance, time
off, a great 401k matching program, tuition assistance program, an
employee volunteer program, and a wellness program. In addition,
you'll have the opportunity to bolster your business knowledge,
learning the ins and outs of how successful companies operate and
manage their finances, giving you invaluable hands-on experience to
help grow your career!About the company:AmeriHome Mortgage is a
Western Alliance Bank company. Western Alliance Bank is a wholly
owned subsidiary of Western Alliance Bancorporation. Alliance Bank
of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank,
First Independent Bank, and Torrey Pines Bank are divisions of
Western Alliance Bank; Member FDIC.Western Alliance Bancorporation
is committed to equal employment and will consider all qualified
applicants without regard to race, sex, color, religion, age,
nation origin, marital status, disability, protected veteran
status, sexual orientation, gender identity or genetic information.
Western Alliance Bancorporation is committed to working with and
providing reasonable accommodations for individuals with
disabilities. If you are an individual with a disability and
require a reasonable accommodation to complete any part of the
application process and/or need an alternative method of applying,
please email HR@westernalliancebank.com or call 602-386-2488. When
contacting us, please provide your contact information and state
the nature of your accessibility issue. We will only respond to
inquiries concerning requests that involve a reasonable
accommodation in the application process.-- Western Alliance
Bancorporation
Keywords: Disability Solutions, Irvine , Customer Service Representative II, Sales , Irvine, California
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