Sales Coordinator

Company: Hilton Garden Inn Irvine/Orange County Airport
Location: Irvine
Posted on: September 17, 2023

Job Description:

The primary role of a Sales Coordinator is to provide administrative support to the Director of Sales. Their job duties require customer service attributes key to creating a positive guest/client experience.

Job Duties:

--- Answer all phone lines in the Sales office, ensuring all inquiries are handled accurately, timely, and professionally.

--- Qualify/screen all phone calls and walk-ins and then pass them on to the appropriate manager.

--- Collaboratively work with all Sales Channels, including Delphi, Sales Pro, and Meeting Broker.

--- Create and send Group and Business Travel contracts as directed by the Sales Director.

--- Serve as contact person/liaison with clients, prospects, travel agents, meeting planners, and vendors and communicate hotel features and benefits by phone and email to respond to questions and requests and collect pertinent data for managers' follow-up.

--- To ensure repeat business, follow up with each client to ensure a good experience and work with the client to set dates for their future stay or event.

--- Follow up on invoices, resolve billing issues, return missed calls, schedule events, file paperwork and invoices, and assist the front desk office when the hotel is busy with incoming guests

--- Develop Group and BT Contracts and update the customer database -- Sales Pro

--- Assist in growing and updating Sales Pro by consistently adding new account data, updating comments, notes on communication, booked business, lost business, billing, etc.

--- Build and distribute booking links for all Groups and BT Accounts

--- Create Group Resumes and Group Rooms Forecasts. Communicate details to appropriate staff and during the manager's staff meeting.

--- Input and update room blocks communicate cut-off dates and terms to group/business contact. Communicate special requests, layouts, and set-up requirements for events to appropriate staff members

--- Manage Pre- and Post-event billing details and obtain deposits when required.

--- Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees and guests/clients.

--- Oversee, manage, and track reservations, pick-up of group blocks, adherence to cut-off dates, and any subsequent adjustment to room blocks

--- Perform other reasonable job duties as requested by Managers.

Job Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership results from our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:

--- Hospitality - We're passionate about delivering exceptional guest experiences.
--- Integrity - We do the right thing all the time.
--- Leadership - We're leaders in our industry and our communities.
--- Teamwork - We're team players in everything we do.
--- Ownership - We're the owners of our actions and decisions.
--- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:

--- Quality
--- Productivity
--- Dependability
--- Customer Focus
--- Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value for nearly a century. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable daily hospitality experiences. And our outstanding Team Members are at the heart of it all!

Benefits

--- Competitive Pay

--- Global Hospitality Training

--- Health Insurance

--- Paid Time Off

--- 401(k)

--- Worldwide Employee Hotel Room Discount

EOE/AA/Disabled/Veterans

Keywords: Hilton Garden Inn Irvine/Orange County Airport, Irvine , Sales Coordinator, Sales , Irvine, California