Company: Hilton Garden Inn Irvine/Orange County Airport
Posted on: September 17, 2023
The primary role of a Sales Coordinator is to provide
administrative support to the Director of Sales. Their job duties
require customer service attributes key to creating a positive
--- Answer all phone lines in the Sales office, ensuring all
inquiries are handled accurately, timely, and professionally.
--- Qualify/screen all phone calls and walk-ins and then pass them
on to the appropriate manager.
--- Collaboratively work with all Sales Channels, including Delphi,
Sales Pro, and Meeting Broker.
--- Create and send Group and Business Travel contracts as directed
by the Sales Director.
--- Serve as contact person/liaison with clients, prospects, travel
agents, meeting planners, and vendors and communicate hotel
features and benefits by phone and email to respond to questions
and requests and collect pertinent data for managers'
--- To ensure repeat business, follow up with each client to ensure
a good experience and work with the client to set dates for their
future stay or event.
--- Follow up on invoices, resolve billing issues, return missed
calls, schedule events, file paperwork and invoices, and assist the
front desk office when the hotel is busy with incoming guests
--- Develop Group and BT Contracts and update the customer database
-- Sales Pro
--- Assist in growing and updating Sales Pro by consistently adding
new account data, updating comments, notes on communication, booked
business, lost business, billing, etc.
--- Build and distribute booking links for all Groups and BT
--- Create Group Resumes and Group Rooms Forecasts. Communicate
details to appropriate staff and during the manager's staff
--- Input and update room blocks communicate cut-off dates and
terms to group/business contact. Communicate special requests,
layouts, and set-up requirements for events to appropriate staff
--- Manage Pre- and Post-event billing details and obtain deposits
--- Develop and maintain positive working relationships with
others, support the team to reach common goals, and listen and
respond appropriately to the concerns of other employees and
--- Oversee, manage, and track reservations, pick-up of group
blocks, adherence to cut-off dates, and any subsequent adjustment
to room blocks
--- Perform other reasonable job duties as requested by
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the
hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership results from our
Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for a demonstration of these Values:
--- Hospitality - We're passionate about delivering exceptional
--- Integrity - We do the right thing all the time.
--- Leadership - We're leaders in our industry and our
--- Teamwork - We're team players in everything we do.
--- Ownership - We're the owners of our actions and decisions.
--- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key
--- Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. Hilton has offered
business and leisure travelers the finest in accommodations,
service, amenities, and value for nearly a century. Hilton is
dedicated to continuing its tradition of providing exceptional
guest experiences across its global brands. Our vision to fill the
earth with the light and warmth of hospitality unites us as a team
to create remarkable daily hospitality experiences. And our
outstanding Team Members are at the heart of it all!
--- Competitive Pay
--- Global Hospitality Training
--- Health Insurance
--- Paid Time Off
--- Worldwide Employee Hotel Room Discount
Keywords: Hilton Garden Inn Irvine/Orange County Airport, Irvine , Sales Coordinator, Sales , Irvine, California
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