Front Desk Agent

Company: Hilton Garden Inn Irvine
Location: Irvine
Posted on: March 18, 2023

Job Description:

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, electronic coding keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows the location of the room and has a bell person accompany themAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit, and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cardsDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiriesUse up-selling techniques to promote hotel services and facilities and to maximize room occupancyRespond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient mannerEnsure guest satisfactionReceive, input, retrieve and relay messages to guestsJob RequirementsWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership results from our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - We're leaders in our industry and our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest accommodations, services, amenities, and value for nearly a century. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable daily hospitality experiences worldwide. And our outstanding Team Members are at the heart of it all!Benefits* Competitive Pay* Global Hospitality Training* Health Insurance* Paid Time Off* 401(k)* Worldwide Employee Hotel Room DiscountEOE/AA/Disabled/Veterans

Keywords: Hilton Garden Inn Irvine, Irvine , Front Desk Agent, Sales , Irvine, California