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Community Service Representative - Irvine CA

Company: UnitedHealth Group
Location: Irvine
Posted on: January 27, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)Community Support Representative is responsible for planning and executing community marketing activities to generate new member prospects and improve member retention. This position is also responsible for cultivating and managing community relationships as well as identifying, organizing and executing events. The CSR will work in partnership with the IPA Growth Managers and Group Growth Leads in executing community focused initiatives for the Growth and Retention team.Primary Responsibilities:

  • Cultivate New and Established Community Outreach Partners :
  • Partner with Group Growth Leads (GGL) to identify outreach activities
  • Lead impactful relationships that drive engagement with key stakeholders, influencers, community-based organizations and faith-based organizations
  • Assist with calendaring a cadence of events to promote growth and retention activities
  • Develop community outreach strategy with Community Outreach Partners for mutual benefit
  • Help guide and educate members about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being maximizing the value of their health plan benefits and choosing a quality care provider
  • Assist with maintaining existing relationships with key Community Outreach stakeholders
  • Execute Outreach Activities :
  • Plan and prepare logistics of Outreach events for regionally approved initiatives (i.e., virtual, telephonic, in-person)
  • Organize needs of the event, identifying compliance requirements, by all parties
  • Prepare appropriate requests and share updates with internal and external stakeholders
  • Responsible for full execution and coordination of all outreach activities
  • Report out and document all pertinent details (CRM, e-mail summary, thank yous, tracking logs, etc.)
  • Outreach Assistance and Tasks :
  • Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues
  • Attend health care and health plan events to represent the company
  • Coordinate and attend company sponsored events
  • Keep abreast of industry trends, competition, and new opportunities
  • Support all company initiatives, give actionable feedback, share best practices, and serve as advocate and information source for company
  • Occasional inbound calls from members to RSVP for upcoming eventsYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • 3+ years of experience with outdoor/ indoor event project coordination
    • 2+ years of experience in health care
    • Ability to travel locally up to 75% of the time within assigned territory
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:
      • Bachelors Degree
      • Experience working with providers
      • Experience working with communities of all different ethnicities, cultural backgrounds, underserved communities
      • Bilingual English/Spanish and additionalSoft Skills:
        • Highly confident in speaking to large and small groups
        • Computer literate in Microsoft Word, Excel, PowerPoint, Adobe
        • Solid verbal and written communication skills
        • Solid ability to work effectively with physicians and other clinical and operational staff, both written and verbally
        • Self-motivated with strong organizational skills
        • Ability to look at challenges as opportunitiesWorking Environment:
          • Flexible occasional weekends and late evenings, adaptable of schedule to attend various meetings and/or promotional eventsTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Irvine , Community Service Representative - Irvine CA, Sales , Irvine, California

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