Community Service Representative - Irvine CA
Company: UnitedHealth Group
Location: Irvine
Posted on: January 27, 2023
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.(sm)Community Support
Representative is responsible for planning and executing community
marketing activities to generate new member prospects and improve
member retention. This position is also responsible for cultivating
and managing community relationships as well as identifying,
organizing and executing events. The CSR will work in partnership
with the IPA Growth Managers and Group Growth Leads in executing
community focused initiatives for the Growth and Retention
team.Primary Responsibilities:
- Cultivate New and Established Community Outreach Partners
:
- Partner with Group Growth Leads (GGL) to identify outreach
activities
- Lead impactful relationships that drive engagement with key
stakeholders, influencers, community-based organizations and
faith-based organizations
- Assist with calendaring a cadence of events to promote growth
and retention activities
- Develop community outreach strategy with Community Outreach
Partners for mutual benefit
- Help guide and educate members about the fundamentals and
benefits of consumer-driven health care topics to include managing
their health and well-being maximizing the value of their health
plan benefits and choosing a quality care provider
- Assist with maintaining existing relationships with key
Community Outreach stakeholders
- Execute Outreach Activities :
- Plan and prepare logistics of Outreach events for regionally
approved initiatives (i.e., virtual, telephonic, in-person)
- Organize needs of the event, identifying compliance
requirements, by all parties
- Prepare appropriate requests and share updates with internal
and external stakeholders
- Responsible for full execution and coordination of all outreach
activities
- Report out and document all pertinent details (CRM, e-mail
summary, thank yous, tracking logs, etc.)
- Outreach Assistance and Tasks :
- Research complex issues across multiple databases and work with
support resources to resolve member issues and/or partner with
others to resolve escalated issues
- Attend health care and health plan events to represent the
company
- Coordinate and attend company sponsored events
- Keep abreast of industry trends, competition, and new
opportunities
- Support all company initiatives, give actionable feedback,
share best practices, and serve as advocate and information source
for company
- Occasional inbound calls from members to RSVP for upcoming
eventsYoull be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
- 3+ years of experience with outdoor/ indoor event project
coordination
- 2+ years of experience in health care
- Ability to travel locally up to 75% of the time within assigned
territory
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodationPreferred
Qualifications:
- Bachelors Degree
- Experience working with providers
- Experience working with communities of all different
ethnicities, cultural backgrounds, underserved communities
- Bilingual English/Spanish and additionalSoft Skills:
- Highly confident in speaking to large and small groups
- Computer literate in Microsoft Word, Excel, PowerPoint,
Adobe
- Solid verbal and written communication skills
- Solid ability to work effectively with physicians and other
clinical and operational staff, both written and verbally
- Self-motivated with strong organizational skills
- Ability to look at challenges as opportunitiesWorking
Environment:
- Flexible occasional weekends and late evenings, adaptable of
schedule to attend various meetings and/or promotional eventsTo
protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.Careers with Optum.
Our objective is to make health care simpler and more effective for
everyone. With our hands at work across all aspects of health, you
can play a role in creating a healthier world, one insight, one
connection and one person at a time. We bring together some of the
greatest minds and ideas to take health care to its fullest
potential, promoting health equity and accessibility. Work with
diverse, engaged and high-performing teams to help solve important
challenges.At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, Irvine , Community Service Representative - Irvine CA, Sales , Irvine, California
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