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Customer Service Representative

Company: Acufi
Location: Irvine
Posted on: November 26, 2022

Job Description:

Acufi is one of the fastest-growing companies in consumer rights protection. We offer the most effective debt resolution process in the marketplace because it's designed and operated by attorneys licensed topractice law. At Acufi, our client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain our clients' accounts and serve as our main point of contact.To succeed in this position, candidates should have exceptional communication, computer, and problem-solvingskills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. OB DESCRIPTION: Our Account Managers operate as the primary point of contact for our clients. They are responsible forcontinuously engaging with clients, collecting documentation, and reviewing and providing status updates to theiraccounts. ROLE & RESPONSIBILITIES: - Act as the main point of contact in all matters relating to client concerns and needs- Maintain regular communication and updates through the client database- Request, collect, and organize client files and documentation- Build and strengthen client relationships to achieve long-term partnerships- Monitor client account compliance and deadlines- Provide exceptional customer service- Collaborate with other departments to best serve the client outcome and experience- Develop and maintain functional knowledge of the processes, services, and operations offered by thecompany. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, developand be part of our journey. We offer a competitive benefits package. We are a team in every sense, and wesupport each other and work collaboratively to achieve our goals together. It is our goal that you will becompensated for your hard work and commitment. REQUIREMENTS: - Bachelor's Degree is preferred but not required- 2 years in advanced customer service and/or legal administration- Microsoft Office & CRM experience- Proficient in computer & communication skills- Experience in a sales or customer service role- Ability to multitask and juggle several responsibilities simultaneously- Strong written and verbal communication skills- Organizational skills and good attention to detailJob Type: Full-timePay: $25.00 per hourBenefits: Paid time off Paid trainingSchedule: 8 hour shift Monday to Friday No nightsSupplemental pay types: Bonus pay Commission payAbility to commute/relocate: Irvine, CA 92618: Reliably commute or planning to relocate before starting work (Required)Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: Acufi, Irvine , Customer Service Representative, Sales , Irvine, California

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