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Sales & Customer Coordinator

Company: joimax
Location: Irvine
Posted on: November 25, 2022

Job Description:

joimax - -is the leading and developing company of endoscopic spinal surgery. joimax - -focuses on innovative technologies, systems and methods for endoscopic minimally invasive spinal surgery. Our surgical solutions ensure the most gentle treatment, always keeping the best interests of our patients in mind. As a result, our complete surgical systems allow for the safest and most cost-effective procedures.
Continuous and healthy growth requires qualified and motivated employees in all departments. We currently have an opening in Irvine, California for an experienced SALES & CUSTOMER COORDINATOR. Candidate must have RMA experience. This is a full-time office-based position, Monday-Friday (no hybrid/no remote work schedule).
The Sales & Customer Coordinator and will assist in the organization and administration of the daily operations within the Customer Service Department. The ideal individual will be a hard working professional able to undertake a variety of office and sales support tasks and work diligently under pressure. Return Merchandise Authorization (RMA) experience is required for this role. This role requires a high degree of attention to detail, ability to think outside the box and provide possible solutions to problems. In addition, the Sales & Customer Coordinator must possess excellent interpersonal communications skills as you will be in direct communication with line staff, field team members and executives. - -Minimal Responsibilities, but not limited to:

  • Open and maintain customer accounts (office file and ERP/CRM systems)
  • Answer and manage/resolve incoming phone calls, emails and forward as required.
  • Process and expedite quotes, sales orders, and invoices.
  • Generate and maintain rental and service agreements.
  • Monitor incoming and outgoing joimax - product shipments and returns.
  • Assist with Customer Complaints.
  • Partner with the Logistics Department to track consignment/loaner products and inventory.
  • Run daily reports and update spreadsheets with pertinent information.
  • Adhere to operational and quality procedures for optimum efficiency and quality output.
  • Support operational and quality objectives.
  • Maintain accurate office filing.
  • Maintain a positive, empathetic and professional attitude at all times.
  • Work cross-functionally to coordinate activities and find appropriate solutions promptly.
  • Ensure that customers (internal and external) are satisfied with products and services.
  • Escalate queries and concerns.
  • Perform other tasks or projects as assigned by Supervisor
    Minimal Qualifications (but not limited to):
    • Requires minimum 3 years experience as Customer Service Representative, RMA coordinator, in the following industries - medical device, aerospace, automotive,
    • Must have Return Merchandise Authorization experience.
    • Possession of numeracy and literacy skills to be able to perform simple calculations on the spot.
    • Proficient in MS Office, Outlook, and Excel.
    • ERP system experience preferred, not required.
    • Serial number/expiration date tracking preferred, not required.
    • Thorough understanding of office management skills.
    • Excellent verbal and written communication skills as well as organizational and time management skills.
    • Analytical abilities and adept at problem-solving.
    • Aptitude for high pressure environments with ability to multitask and perform time driven tasks effectively.
    • Ability to answer high volume of calls and/or emails daily.
    • Ability to stay calm when customers are stressed or upset.
      Physical Requirements:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - -EEO Statement: Joimax - is an Equal Opportunity Employer. Joimax will provide employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regards to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, joimax will provide reasonable accommodations for qualified individuals with disabilities. -

Keywords: joimax, Irvine , Sales & Customer Coordinator, Sales , Irvine, California

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