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Customer Service Representative (Client Care Agent)

Company: TaxRise
Location: Irvine
Posted on: June 25, 2022

Job Description:

Job descriptionNOT a Remote Position, Location is in Irvine, CAAre you looking to work for a company that invests in their employees and offers professional growth opportunities? Are you interested in a structured position where your path for success is clear and achievable? If so, TaxRise is for you!We are currently looking for customer representative professionals with outstanding customer service, individuals who can build professional relationships with our clients by addressing their concerns in a timely and professional manner. We value flexibility, problem solving skills, reliability, organizational skills and workload prioritization.Customer Service Representative:The Customer Service Representative carries out all customer service activities responding to customer inquiries, works with clients in identifying their needs, providing assistance as needed and communicating information across various departments including Sales, Processing and Quality Assurance.Job Duties and Responsibilities:

  • Answer Inbound and outbound calls
  • Contact clients by phone and email to retrieve required documents and/or information when needed.
  • Ensure full customer satisfaction by providing outstanding customer service
  • Reroute calls to the requested department
  • Uphold the highest standard of professionalism and care when handling clients
  • Performs other related duties as assigned by management.
  • Qualifications:
    • 1+ year of Customer Service Experience over the phone (preferred)
    • Prior experience in a Customer Service role (preferably in a sales environment)
    • Strong attention to detail
    • Proficient computer skills, including G Suite and Microsoft Office.
    • Professional demeanor and attitude
    • Excellent written and verbal communication skills in both English and Spanish (Preferred)
    • Time management multi-tasker, able to prioritize projects and follow up with clients in a timely mannerEducation:High school diploma or general education degree (GED); or two years related experience and/or equivalent combination of education and experience.What we Offer:
      • Medical, Dental, and Vision Insurance after 60 days
      • Paid Time Off (Vacation, Sick, Holidays)
      • 401K
      • Opportunities for career advancement
      • Training
      • Casual Friday's dress attire
      • Bi-weekly Catered Lunches/Breakfast
      • Positive & Fun Work Culture!Work Environment:This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and standard office supplies. While working in the office, the setting is a standard office environment with low to moderate noise levels and temperature controlled.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. Employee is required to sit at desk for majority of the workday with occasional standing and walking within office environment. The employee is required to use hands and fingers for writing and typing, handle or feel office tools or controls; and reach with hands and arms. Employee may occasionally crouch or kneel. The employee must occasionally lift and/or move up to 20lbs. Specific vision abilities required by the job include close vision, distance vision (may be corrected), peripheral vision, depth perception, and ability to focus on task at hand.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.TaxRise Inc is an equal employment opportunity employer and prohibits discrimination and retaliation in employment based on race, religious creed, color, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, uniform service member status, marital status, pregnancy, age, medical condition (cancer related or HIV/AIDS related), genetic characteristics, physical or mental disability, as well as any other category protected by federal, state, or local laws. In accordance with applicable federal and state laws protecting qualified individuals with known disabilities, TaxRise Inc will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the Company.Work Location:
        • One locationWork Remotely
          • NoJob Type: Full-timePay: $18.00 - $19.00 per hour

Keywords: TaxRise, Irvine , Customer Service Representative (Client Care Agent), Sales , Irvine, California

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