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Automotive Service BDC Representative

Company: Tuttle Click Ford Lincoln
Location: Irvine
Posted on: May 15, 2022

Job Description:

Job DescriptionTuttle Click's Ford Lincoln Irvine seeks a customer service team member who seeks personal growth while contributing to department and team success: Responsibilities:

  • Answer customer calls and establish follows-up with service appointments.
  • Follow up with leads that are not ready to make an appointment or no-show.
  • Handle inbound and outbound service calls with proven pre-set scripts and schedule service appointments
  • Respond to customer web-based requests
  • Work in conjunction with the BDC, Service and Parts Managers, service advisors to create and maintain excellent relationships with our customers
  • Assist with other duties as assigned
  • Utilize CRM tracking system daily.Benefits:
    • Competitive Salary
    • Employee Appreciation Day
    • Family owned & operated since 1946
    • Flexible Schedules
    • Medical Plan
    • Dental Plan
    • Life Insurance
    • Paid Holidays
    • Paid Time Off
    • 401(K) w/ Employer Contribution
    • In House Training
    • Employee Assistance Program
    • Wellness Program
    • Educational Assistance for Dependents
    • Employee Discounts on Sales, Service & Parts
    • Shoe assistance program for Service DepartmentQualifications:
      • Organized and friendly personality
      • Time management skills
      • Fantastic communication skills with your customers
      • Professional, well-groomed personal appearance
      • Consistent record of service and sales success
      • Strong record of positive customer satisfaction results
      • Team oriented and self-motivated
      • Able to work with little supervisionAbout Us:The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, therefore we setup our staff with adequate training. Due to our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores. If you'd like to be a part of a team that goes above and beyond, we welcome you to apply! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Keywords: Tuttle Click Ford Lincoln, Irvine , Automotive Service BDC Representative, Sales , Irvine, California

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