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Remote: Patient Support Agent

Company: CleanSlate Centers
Location: Irvine
Posted on: January 16, 2022

Job Description:

We offer a $60 monthly High-Speed internet stipend!
We are looking for an experienced and compassionate representative with remote Call Center experience, who are bilingual, Spanish/English. If you want to take care of those who suffer from addiction in your own community, your motivation will make a difference in thousands of lives. You will receive support in a flexible working environment. We offer competitive salary and great benefits! You will join a collaborative team of professionals who use office-based medicine to solve one of our nation's biggest epidemics: opioid addiction. This is your chance to make a difference! Be part of the solution.

ResponsibilitiesThis position is located in a virtual, home-office.

  • Answering and managing an average of 75-100 inbound/outbound calls per day in a timely manner
  • Promptly answering emails and online chats messages in accordance with company KPIs
  • Scheduling appointments using computerized scheduling systems
  • Resolve patient issues and consistently meet or exceed patients service expectations
  • Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information
  • New patient registration, healthcare insurance verification and scheduling
  • Adhering to department Quality Assurance Program and Core Values
  • Meet performance goals established for the position in the areas of: efficiency, call quality, attendance, calls per day, patient satisfaction
  • Communicates all critical and/or functional concerns to the Manager and makes recommendations for solution.
  • Must be proficient in MS Office and Office 365
  • Ability to react well under pressure and treat others with respect
  • Provide Support, patience, and compassionate customer service to the lives we serve
  • Ability to multi-task and problem-solve
  • Acceptable and reliable attendance and punctuality
  • Adhere to Company policies regarding confidentiality
  • Any and all other tasks as assigned

    Qualifications*Bilingual English/Spanish is preferred*
    • A minimum of 3-5 years of experience in the healthcare field, preferably with a multi-site, multi-state healthcare organization.
    • A minimum of 3-5 years of experience with EMR systems.
    • Computer skills, including navigating multiple open tabs, systems, and processes
    • Intermediate to advanced MS Office skills, mainly in Excel.
    • High School Diploma required; Associates preferred
    • This position is subject to a background check for any convictions directly related to its duties and responsibilities. We will consider for employment all qualified applicants with arrest and conviction records and will assess the details of any criminal conviction in a manner consistent with applicable law. No background check will be conducted unless and until a conditional offer of employment has been made to an applicant.
    • This position must successfully pass a pre-employment drug screening***

      Physical And Environmental Demands
      • Requires High Speed Internet (will be asked complete a speed test): at least 50mb download speed and 5mb upload speed to run all applications over our VPN.
      • Requires home office space which meets the company standards for a productive work environment. (must supply picture of proposed space
      • Dependent body mobility to access a standard office environment with shelves and drawers of varying heights.
      • Vision sufficient to read a computer screen, and printed text and hand-written documents.
      • Manual dexterity to operate a computer keyboard on a daily basis.
      • Stamina to sit and/or stand up for hours at a time.
      • Ability to transport, lift or carry essential work-related materials or items up to 40 pounds.
      • Ability to speak and hear sufficiently to communicate clearly in person and over the telephone, and in various forms of written communication.
      • Mental stamina for problem solving.
      • Ability to prioritize multiple tasks.
      • Ability to document, recall, and explain detailed trainings, conversation, or events, and apply oral/written instructions, as needed.
      • Will be required to work in an office environment and be able to travel frequently to other site locations and applicable locations nationally, on an as needed basis.
      • Must have a reliable vehicle and clean driving record.

        Competitive Benefit Package
        • Affordable Medical, Dental and Vision plan
        • Company paid Life, AD&D and Short and Long Term Disability
        • Flexible Spending Accounts for Healthcare and Dependent Care expenses
        • Generous paid time off package.

          We are an Equal Opportunity Employer.

Keywords: CleanSlate Centers, Irvine , Remote: Patient Support Agent, Sales , Irvine, California

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