Front Desk Agent - $500.00 sign on bonus
Company: Embassy Suites Irvine
Posted on: November 22, 2021
Embassy Suites Irvine is part of the amazing Sage Hospitality
portfolio where we dare to be different; not only in the experience
we provide our guests, but also in the experiences we provide our
associates. We believe in being true to ourselves and employing our
passions. We are not just looking for associates; we are looking
for, genuinely enthusiastic, and creative daydreamers who want to
share their passion with others and the community!
Responds in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to telephone and in-person
inquiries regarding reservations, hotel information and guest
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guest are satisfied and in rooms as
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously answers inquiries and accepts reservations, both in
person and by telephone, by accurately communicating hotel rates
and information and by using suggestive selling techniques to sell
room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
Keywords: Embassy Suites Irvine, Irvine , Front Desk Agent - $500.00 sign on bonus, Sales , Irvine, California
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