Guest Service Representative (PM Shift) - Courtyard Irvine John Wayne Airport/Orange County (2103213
Company: Marriott International, Inc.
Location: Irvine
Posted on: April 10, 2021
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Job Description:
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. Courtyard Irvine John Wayne
Airport/Orange County located at 2701 Main Street, Irvine, CA,
92614 is hiring a Guest Service Representative (PM Shift).
Responsibilities include: Process all guest check-ins by confirming
reservations in computer system, verifying guest identity,
requesting form of payment, assigning room, and issuing room key in
accordance with property policies and procedures. Operate telephone
switchboard station. Respond to and resolve guest requests,
including wake-up call requests. Run daily reports (number of
arrivals, departures), identify any special requests, and check
reports for accuracy. Review shift logs/daily memo books and
document pertinent information in logbooks. Process all payment
types such as room charges, cash, checks, debit, or credit. Count
and secure bank. Complete end-of-day activities including posting
charges to accounts, completing cashier and closing reports,
running night audit backup, and roll the date. Print and fold
folios and ensure that they are placed under each guest room door
the night before check-out. Follow all company safety and security
policies and procedures, and report accidents, injuries, and unsafe
work conditions to manager. Follow all company policies and
procedures, ensure uniform and personal appearance are clean and
professional, and maintain confidentiality of proprietary
information. Welcome and acknowledge all guests according to
company standards, anticipate and address guests service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others and
listen and respond appropriately to the concerns of other
employees. Read and visually verify information in a variety of
formats (e.g., small print). Stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 25
pounds without assistance. Grasp, turn, and manipulate objects of
varying size and weight, requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees, including
bending, twisting, pulling, and stooping. Perform other reasonable
job duties as requested by Supervisors. Apply now at
https://jobs.marriott.com/marriott/jobs/21032133?lang=en-us
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
social media. - Facebook - Twitter - LinkedIn - Instagram Visit
marriott.com/careers to learn more about our workplace culture and
career opportunities. . Marriott International is an equal
opportunity employer. We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable
law.
Keywords: Marriott International, Inc., Irvine , Guest Service Representative (PM Shift) - Courtyard Irvine John Wayne Airport/Orange County (2103213, Sales , Irvine, California
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