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Loan Consultant Associate (LCA) / Sales Associate

Company: Better.com
Location: Irvine
Posted on: September 12, 2020

Job Description:

As a Customer Experience Associate (CEA) at Better you are the face of our company; the first point of contact to our customers. You are empathetic and compassionate, prompt and professional. You respond to customer inquiries via phone, email, chat and text to effectively answer complex questions about the mortgage process and provide solutions to any issues that may arise. You are excited to evolve your understanding of the mortgage industry and to gain strong customer service expertise through consistently providing a best in class experience to our borrowers. Note: This role may require some weekend availability. Responsibilities will include: Engaging with inbound warm leads via phone, email, text Working with Loan Consultants to build a pipeline of customers Guiding pre-approved borrowers through the initial application process and home buying experience Maximizing conversion of the leads provided to you and utilizing our dynamic loan platform to qualify potential customers Providing the best customer experience possible. We take the term sales lightly as we deliver a much more consultative approach About You: Genuine desire to help each consumer with the most important financial transaction of their life; to provide a best-in-class customer experience Strong ability to think critically and problem solve complex scenarios Self-motivated, competitive against your own personal goals A go-getter, scrappy & creative thinker High degree of personal integrity and work ethic Strong written and verbal communication skills Team player The Better mission is rooted in values that drive us. We do whats in the best interest of the consumer, not ourselves We have growth mindsets, not fixed ones We believe that success lies in execution, not credentials We act like owners, not just employees We work to find answers on our own, not wait for them to be given to us We optimize for mission, not egoby Jobble

Keywords: Better.com, Irvine , Loan Consultant Associate (LCA) / Sales Associate, Sales , Irvine, California

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