Loan Consultant Associate (LCA) / Sales Associate
Company: Better.com
Location: Irvine
Posted on: September 12, 2020
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Job Description:
As a Customer Experience Associate (CEA) at Better you are the
face of our company; the first point of contact to our customers.
You are empathetic and compassionate, prompt and professional. You
respond to customer inquiries via phone, email, chat and text to
effectively answer complex questions about the mortgage process and
provide solutions to any issues that may arise. You are excited to
evolve your understanding of the mortgage industry and to gain
strong customer service expertise through consistently providing a
best in class experience to our borrowers. Note: This role may
require some weekend availability. Responsibilities will include:
Engaging with inbound warm leads via phone, email, text Working
with Loan Consultants to build a pipeline of customers Guiding
pre-approved borrowers through the initial application process and
home buying experience Maximizing conversion of the leads provided
to you and utilizing our dynamic loan platform to qualify potential
customers Providing the best customer experience possible. We take
the term sales lightly as we deliver a much more consultative
approach About You: Genuine desire to help each consumer with the
most important financial transaction of their life; to provide a
best-in-class customer experience Strong ability to think
critically and problem solve complex scenarios Self-motivated,
competitive against your own personal goals A go-getter, scrappy &
creative thinker High degree of personal integrity and work ethic
Strong written and verbal communication skills Team player The
Better mission is rooted in values that drive us. We do whats in
the best interest of the consumer, not ourselves We have growth
mindsets, not fixed ones We believe that success lies in execution,
not credentials We act like owners, not just employees We work to
find answers on our own, not wait for them to be given to us We
optimize for mission, not egoby Jobble
Keywords: Better.com, Irvine , Loan Consultant Associate (LCA) / Sales Associate, Sales , Irvine, California
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