Field Service Representative
Company: Markem-Imaje Corporation
Posted on: January 16, 2020
Markem-Imaje is a wholly owned subsidiary of the US-based Dover
Corporation and is a trusted world manufacturer of product
identification and traceability solutions, offering a full line of
reliable and innovative inkjet, thermal transfer, laser, and print
and apply label systems.
Markem-Imaje provides global reach to over 50,000 customers with 30
subsidiaries, 6 technology centers, several equipment repair
centers and manufacturing plants with the most comprehensive
marking and coding portfolio available in the marketplace.
Are you a self-motivated, confident, and passionate Field Service
Representative who understands and has experience with industrial
automation and has a passion for delivering solutions?
In this role you'll be… Perform general field service repair and
maintenance activities required to support Markem-Imaje customers
and installed machine base
You'll have an opportunity to… Contribute to business growth and
sustainment through technical involvement, influence and
You should possess…. BA of Mechanical or Electrical Engineering
degree preferred. 3-5 years Mission-critical field service related
experience a plus.
Great package including Bonus, CAREER Growth and Great
Top 6 principal activities:
1.Duties to include, but not be limited to, new equipment
installations, customer training, emergency and routine repair,
contract sales and maintenance and any other service related
activities as directed by management.
2.Assigned to a divisional service territory, with primary customer
list, which will be considered the primary area of
3.Determines and recommends which products or services best fit the
4.Responsible for achieving and maintaining a level of customer
satisfaction consistent with Markem-Imaje quality guidelines and
5.Collaboration and teamwork with sales members to assist with
machine demos, installations, technical training, courtesy calls,
customer communication and follow up activities
6.Develop and maintain technical and operational competency on
Markem-Imaje products through study, training, hands on use and
field exposure to customer applications. Required to successfully
complete product training courses and demonstrate a minimum
competency level as defined by management.
Top 5 skills for this job:
1.Basic knowledge of electrical, electronic, pneumatic, hydraulic
and mechanical system theory and operation
2.Possess interpersonal and customer relationship management
3.Willing and able to share knowledge and conduct training to
diverse audiences of varying size
4.Able to work independently and with minimal supervision
5.Effective time management skills; able to prioritize multiple
activities and commitments
Must be willing and able to travel extensively, and with little
advanced notice, within assigned service territory. Overnight
travel, extended stays and the ability to work overtime will be
required. Travel outside the assigned territory and to other parts
to the United States will be necessary at times.
All qualified applicants will receive consideration for employment
without discrimination on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability, age, genetic information, or any other
factors prohibited by law..
Keywords: Markem-Imaje Corporation, Irvine , Field Service Representative, Sales , Irvine, California
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