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Business Analyst II

Company: Conduent
Location: Irvine
Posted on: October 13, 2019

Job Description:

About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.Job DescriptionWe are looking for a Business Analyst who will be responsible for supporting and ensuring the successful completion of requirement gathering, analysis, documentation, and user acceptance testing of our EDI initiatives.



  • Serves as a primary liaison and facilitates working sessions between internal and/or external customers and Information Technology Teams (IT), to define of business requirements for systems fixes and enhancements of lower to mid-tier complexity needed to meet customer and operation objectives.
  • Lead requirements gathering sessions to understand and document complex business needs
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.
  • Write detailed business functional requirements documents of the operational and/or system changes, ensuring requirements and proposed solutions meet business/customer needs. This includes delivering the following artifacts as needed: Interface Specifications, Software Change Requests (SCR), Functional Requirements Documents (FSD) and Use Cases
  • Perform User Acceptance Testing
  • Work closely with the Product Team. Communicate key insights and findings to Product team
  • Run SQL queries to get data for analysis on project related initiatives.
  • Engage in and manage multiple initiatives
  • Constantly be on the lookout for opportunities to improve our EDI products, discover issues and deliver better value to our customers

    Minimum Qualifications:



    • 5 + years of previous experience in Business /Systems Analysis. Must include work with Data Interfaces.
    • Domain knowledge related to one or more of these areas: Medical Bill Review, Healthcare, Insurance, Claims, EDI interfaces, Web Service (API)
    • Knowledge of ANSI X12 837 EDI standard
    • Proven experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and workflow analysis
    • Proficient and comfortable with conducting self-directed research in order to fill in any gaps in the requirements or feature requests
    • Experience in data analysis to draw business relevant conclusions.
    • Ability to quickly understand business issues and data challenges related to specific projects
    • Ability to recognize hidden requirements and clarify unclear requirements
    • Experience in writing SQL queries
    • Excellent verbal and written communication skills including but not limited to: facilitating meetings, emails, in person conversations, meeting notes, and presentation skills
    • Ability to interact professionally with a diverse group, including clients, vendors, executives, managers, and subject matter experts
    • Knowledge and experience with SDLC and understanding of technical domain
    • Experience with the Agile software development life cycle a plus
    • Must work effectively in a dynamic environment
    • Ability to manage time and set priorities and deadlines appropriately and perform management escalations when appropriate
    • Ability to work well within a team. Accept and provide constructive criticism for team building and improving team functionality


      ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, Irvine , Business Analyst II, Professions , Irvine, California

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