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Business/Tech Supp Analyst 2 - Client Services - F/T - Days

Company: University of California
Location: Irvine
Posted on: May 18, 2019

Job Description:

UC Title: Business/Tech Supp Analyst 2 Position Number: 10004446 Reports to: Business/Tech Support Supv 2 Working Title: Business/Tech Supp Analyst 2 Cost Center: Client Services (8546) Bargaining Unit: None FLSA: Nonexempt Job Code: 7558 Date Created: 04/08/2018 Shift: Day Shift Hours: 40.00 Position Summary: Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations Salary Range: Rate Minimum $21.02 Midpoint $32.52 Maximum $44.01 Required Qualifications: Ability to establish and maintain effective working relationships across the HealthSystem Ability to maintain a work pace appropriate to the workload Ability to problem solve independently on Desktop configurations Demonstrated technical ability to install, configure and maintain DOS, Windows, and Macintosh operating systems environment, including MS Office suite Excellent written and verbal communication skills in English Extensive knowledge TCP/IP protocols Extensive understanding of Microsoft Outlook and PDA support Hands-on hardware troubleshooting experience. If necessary, liaise with third-party support and PC equipment vendors. Knowledge of Active Directory and Group Policies Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system Must demonstrate customer service skills appropriate to the job Must possess the skill, knowledge and ability essential to the successful performance of assigned duties Requires directly related experience as a desktop support technician and demonstrated skills at an advanced level Understanding of DNS, DHCP, WINS, TCP/IP Willing to be on-call support for IT issues Willingness and ability to work occasional weekends and evenings Preferred Qualifications: Ability to document resolutions clearly within a ticket system and knowledgebase Knowledge of University and medical center organizations, policies, procedures and forms Net+, A+, MCP, MCSE Physical, Mental & Environmental Demands: To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.SDL2017

Keywords: University of California, Irvine , Business/Tech Supp Analyst 2 - Client Services - F/T - Days, Professions , Irvine, California

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