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Construction Defect Claims Manager

Company: Argo Group US
Location: Irvine
Posted on: February 16, 2019

Job Description:

Honor the promise.

At Argo Group, that is what our US Claims team of approximately 200 employees does each and every day. When the unexpected happens, our Adjusters honor the promise of our insurance policy and do our part to get our insured back to business. With paramount integrity and technical excellence, our Claims team delivers superior financial results to all stakeholders of the claim. We hire the best people, so we can deliver the best result.

Last June, Argo Group established Argo Construction as a stand-alone underwriting business. Due to their success and growth, we are looking for an exceptional Construction Defect Claims Manager to join our growing team and work in one of offices in our Irvine (CA), Denver (CO), Addison (TX), New York (NY), Richmond (VA), San Antonio (TX), or San Francisco (CA) office. This position reports to our VP of Claims, located in our Chicago (IL) office.So what's it like to work on the Argo Group US Team?

Well, it's different, and, quite frankly, not for everyone. Unlike many TPAs and some other carriers, we do not treat our claims or our claims professionals as a commodity. The work we offer is challenging and diversified. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, so that our Adjusters and Managers have more opportunities to interact with our senior management team, especially when it comes to presenting case conferencing on large losses. Our entire claims team works in a collaborative nature to expeditiously handle claims. We offer a work environment that inspires innovation and is open to employee suggestions, even offering a reward for the best creative idea each quarter. We allow fully performing employees the flexibility to work from their home up to two days a week once they have been fully trained. While we work hard, a work/life balance is just as important so that our employees are fully focused while working.

Sound like a team you would like to join?

First you'll want to make sure you embody our core values as they are the key to our success:


  • We desire to excel
  • We are committed to our clients and to each other
  • We have the courage to do the right thing
  • We apply original thinkingSecond, you'll want to make sure the challenge sounds interesting to you. In this role you will:
  • Successfully supervisor and provide technical oversight to a medium size team of Construction Defect Claims professionals to provide superb claims results for our clients and ensure performance objectives and metrics are in place to support and meet department goals.
  • Partner with key Claims Management to develop strategic and operational plans aimed at achieving efficiencies so that the department can meet its Critical Success Goals and the business unit can meet both growth and profitability targets.
  • Drive continuous improvement through initiatives involving the employees, processes and technology.
  • Support the professional claims selection process to retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.What will you need to be successful here?



    • Minimum 10 years Construction Defect claims experience, preferably with 3 years in a Claims Supervisory capacity managing adjusters.
    • A relentless desire to continually update your skill level through continuing education and self-development. A bachelor's degree is required. Please note four additional years of related experience adjudicating construction defect claims beyond the minimum experience required above may be substituted in lieu of a degree.
    • Multiple industry designations preferred.
    • Strong leadership and management skills with a focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders.
    • Client focus - the ability to effectively determine specific client needs and to provide value added solutions.
    • Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
    • Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
    • Ability to build commitment both internally and externally. Ability to communicate corporate vision and to gain support for his/her views, opinions and decisions.
    • Strong focus on selection - determined to have the right people who do the best job. Has a reputation for his/her ability to identify, attract and hire talented people.
    • Dedication to developing talent. Understands and is committed to developing people so that they realize their full potential.
    • A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team
    • Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for critical positions.
    • Ability to develop and communicate to claim management reports for accurate and timely reflection of support staff performance and impact on the claims department.
    • Maintains productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
    • Measure his/herown success by performance in quickly identifying issues and bringing resolution to outstanding issues.

      What will we provide to you?

      • An opportunity to be your best and work with talented and inventive professionals at a Company Forbes magazine named to its list of America's 50 Most Trustworthy Financial Companies for the last two years and that A.M. Best has rated an 'A' (Excellent) for 13 consecutive years.
      • An attractive Total Rewards package that includes:


        • Base pay and profit sharing and some instant cash in the form of a hiring bonus.
        • Comprehensive benefits designed to protect and enhance your life and your dependents' lives by way of health and wellness plans, life insurance, a matching 401(k) Plan, generous PTO and an opportunity to become a shareholder at a 15% discount.
        • Argo Academy, a digital and instructor-led platform that helps us focus on continuous learning and which, by the way, got us named in Training magazine as one of the 2017 Training Top 125 Companies!
        • Opportunities to support your local community though various outreach programs or by matching your gift to charitable causes by 150%.
        • An Employee Referral program, that resulted in 30% of all new hires last year.

          Who are we?

          Argo Group, through its operating subsidiaries, offers high-quality Commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. At Argo Group, we leverage the success, discipline and expertise of our people and an understanding of our customers' needs to provide a diverse portfolio of products and services. This approach helps those we insure drive down their ultimate cost through prevention and aggressive claims handling. Simply stated, our products and services help keep businesses in business.

          Argo's success is directly linked to the intellect, commitment and enthusiasm of our team members. We take the time to hire high-potential individuals, and we invest substantially in their ideas and ambitions. Passion for excellence is the foundation for building a strong and profitable company. At Argo Group, we seek the industry's best talent and offer the optimal specialty insurance career opportunities to people who:

          • Strive to exceed expectations
          • Are guided by a deep sense of ethics
          • Focus on understanding our clients' need

            And now our legal disclosures, because, well, there are always legal disclosures.

            We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.

            PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position

            To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

            We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.

            Applicants: For the most convenient application experience, please use the "Apply with LinkedIn" button. If manually entering, only include your most recent or relevant job information needed for this role. For either method, please attach your most current resume. Additional job history may be obtained if selected for the interview process.

            Keywords: Argo Group US, Irvine , Construction Defect Claims Manager, Professions , Irvine, California

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