POS Help Desk Technician

Company: Focus Point Of Sale
Location: Irvine
Posted on: May 21, 2023

Job Description:

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be responsible for identifiying, researching, and resolving technical problems; responding to telephone calls, electronic and personnel requests for technical and application support; tracking and monitoring the problem to insure a timely resolution; and following appropriate escalation procedures. Other responsibilities may include special POS programming as assigned or internal knowledgebase documentation.

Knowledge/Experience:

1-2 years help desk experience
High School degree or equivalent
Proven ability to troubleshoot computer hardware and Microsoft Windows
Experienced with network troubleshooting
Ability to learn multiple software applications
Restaurant experience a plus!

Position Type:

Part Time

Keywords: Focus Point Of Sale, Irvine , POS Help Desk Technician, Professions , Irvine, California

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