MSP Project Coordinator / Dispatcher

Company: Bowman Williams
Location: Irvine
Posted on: May 19, 2023

Job Description:

Location: -Irvine, California / Salary: -$50,000-$55,000 We are looking for a MSP Project Coordinator / Dispatcher to join our team at our growing Managed Service Provider (MSP)! As our ideal candidate, you will have a background in directing calls and tickets to the appropriate resources, exposure to ticketing systems, and past experience working for an MSP. You will be responsible for answering customer support phone calls and emails and creating and assigning tickets for reported customer technical issues.If you are excited about the opportunity to work with a dynamic team and help businesses grow by providing top-notch IT services, then we want to hear from you!MSP Project Coordinator / Dispatcher Responsibilities: -

• Answer all phone calls and emails directed to support.
• Collect information about the customer and their technical issues or requests, then use that information to create helpful and descriptive tickets.
• Direct calls and tickets to the appropriate resources while communicating ticket handling priority, availability, and due dates to the entire team.
• Maintains the CSR Ticket Queue and assigns tickets to resources as they are available to handle issues.
• Perform customer follow-ups to determine satisfaction and make recommendations to the Customer.
• Support or Technical Service departments if further customer follow-up is needed.MSP Project Coordinator / Dispatcher Requirements: -
  • Coordinating experience
  • MSP (Managed Service Provider) experience
  • Ticketing experienceMSP Project Coordinator / Dispatcher Benefits:
    • Life insurance/Disability
    • WFH Options
    • Flexible Spending Accounts
    • Generous PTO Opportunity Location Irvine, California Proposed Salary $50,000-$55,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Keywords: Bowman Williams, Irvine , MSP Project Coordinator / Dispatcher, Professions , Irvine, California