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IT Help Desk Technician

Company: Americor
Location: Irvine
Posted on: March 21, 2023

Job Description:

As a Help Desk Support Technician, you will provide support to end users with computer, application, system, device, access, and hardware issues. A successful candidate will be able to identify, research and resolve technical problems, complete equipment installations, configurations, and upgrades as well as work on problem identification and resolution of hardware, software, and security issues. -Responsibilities:

Respond to IT ticket requests for technical support in a timely mannerOnboarding and setting up new hire equipmentDocument, track, and monitor problems using applicable systems and toolsCoordinate with other teams or departments to resolve user problems as necessaryProvide administration support for Windows 10 Assist with technology product evaluations and recommendations (hardware & software); including compatibility and performance analysis.Work independentlyProvide outstanding customer service to end usersMay be required to lift up to 50lbs -Requirements:
2-4 years of experience in desktop supportOutstanding customer service skillsCompTIA A+ Certification is a plusExperience working with Google for business and Windows machines (Experience with Windows 10 preferred)Able to learn quickly while being highly trainable/coachableAdaptability and flexibilityExceptional written and verbal communication skillsAbility to prioritize and manage time well in a fast-paced, dynamic environmentStellar work ethic and drive for success -Education:
High School Diploma or equivalent requiredBachelor's degree preferred -Salary: $27 to $30 per hour -Company Benefits:
Future Career Path opportunitiesMedical, Dental, and VisionPet InsuranceCompany Paid Group Life / AD&D Insurance7 Paid Holidays and 2 Floating Holiday Days to use at willPaid Time OffFlexible Spending/HSAEmployee Assistance Program (EAP)401(k)/matchDisability InsuranceReferral Program -Other Duties:This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.Work Authorization:Must be able to verify identity and employment eligibility to work in the U.S.Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, DisabledWe are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver's license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.Americor Funding, Inc. (the "Company") has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.Powered by JazzHR

Keywords: Americor, Irvine , IT Help Desk Technician, Professions , Irvine, California

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