Help Desk Analyst

Company: Staffmark
Location: Irvine
Posted on: March 12, 2023

Job Description:

This is an open ended contract assignment where individuals will be Staffmark employees working onsite at Taco Bell.About the Job:Do you love helping people? Are you a great troubleshooter? Staffmark is looking for -Service Desk Analysts to work onsite at the Taco Bell corporate headquarters -in the Restaurant Support Center Service Desk. This is a temp to hire contract assignment where individuals will be Staffmark employees onsite at Taco Bell for a term of up to one year. -Analysts are responsible for providing technical assistance and support related to POS systems, hardware, software and network issues; logging incident details; and gathering applicable information for escalations. -The Day-to-Day:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systemsProvide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problemsTroubleshoot first level calls as volume dictates.All troubleshooting is completed remote; 90% via phone, 10% via email and chat support.Defuse confrontational callsPerform remote dial-in connection to resolve issuesMonitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operationsFollow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completionInstall, modify, and repair computer hardware and softwareInstall computer peripherals for usersSchedule:This is a 24/7 call center. Currently seeking candidates that are available to full or part time day shifts. Training will be on the day shift for two weeks, 40 hours. - -Shifts available: Sun-Thurs, 6am-3pm Tues-Sat, 4am-1pm PT, Fri-Mon, 4am-1pm Tues- Sat, 4am-1pm Is This You?Help Desk/Technical Support experience (0-3 years)Ability to type a minimum of 35 WPMStrong verbal and written communication skillsMust be organized with the ability to multitaskPossess a strong technical aptitudeAbility to troubleshoot along with the end user by simplifying technical languageContinued education in IT or related certifications preferredThe base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

Keywords: Staffmark, Irvine , Help Desk Analyst, Professions , Irvine, California