Technical Support Technician

Company: Jobot
Location: Irvine
Posted on: March 11, 2023

Job Description:

Competitive Salary, Hybrid Schedule, Excellent Benefits, Bonus Potential, 401k, and More!This Jobot Job is hosted by: Sierra JohnsonAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $32 - $38 per hourA bit about us:We are a national labor and employment law firm with 32 offices and more than 350 attorneys across the US. Our Irvine, Ca. office is looking for an experienced and reliable Technical Support Technician to support the needs of the firm at a national level. If you are ready to grow and work with a law firm with an excellent work environment, please apply!Why join us?

• Excellent Benefits Package (medical, dental, and vision benefits)
• PTO
• Paid Holidays
• 401(k) and Profit Sharing
• Life Insurance
• Student Loan Refinancing Program
• Pet InsuranceJob DetailsThe Technical Support Technician will provide outstanding user support to over 35 offices across the country. The candidate will have very strong communication and organizational skills, proper phone etiquette and superb people skills. The Technical Support Technician will spend most of their time on the phone with scheduled time in the office for support and hardware setup with occasional travel outside of the home office as needed.REQUIREMENTS:
  • Minimum 1 years' Service Desk experience in a law firm environment
  • 2+ years' experience Windows 10
  • 2+ years' experience Microsoft Office 365
  • 2+ years' experience Active Directory
  • Dell hardware, Printers, Scanners, Computer Peripherals. Strong familiarity with mobile operating systems including iOS (iPhone & iPad) and Android.
  • Client PC Connectivity - ethernet, TCP/IP and VPN
  • File server knowledge
  • Experience with PXE Boot imaging
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information both verbal and written to a wide range of end-users.
  • Ability to function in a fast-paced, service-oriented environment, and prioritize multiple projects daily and adjust to shifting priorities.
  • Ability to collaborate and gain the respect, trust and confidence of the Firm's attorneys and professional staff.
  • Experience with Intune, InTapp, Mitratech/INSZoom, iManage Work10, iManage Share, LogMeIn, ZOOM meetings, Office 365, Adobe Acrobat DC, SharePoint, Aderant, Concur, Compulaw, BigHand Dictation, Workshare, FortiNet, OKTA, ServiceNow, RingCentral, VOIP, BitLocker, Interaction, Internet Browsers, etc.Job Duties:
    • Answering first line service desk calls, responding to emails and ticket requests for service for all office locations. - issues related to computer systems, software, and hardware and remote access.
    • Follow up on outstanding requests and ensure a timely resolution.
    • Support audio and video equipment conference room requests.
    • Install, modify, and repair computer hardware and software.
    • Assist users with personal hardware as needed to access firm resources.
    • Support iOS and Android mobile devices.
    • Responsible for office moves, conference room technology setup if primary work location is in the Atlanta or Irvine offices.
    • Complete special projects and participate in application occasional network testing.Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Keywords: Jobot, Irvine , Technical Support Technician, Professions , Irvine, California