IT Support Technician

Company: LER TechForce
Location: Irvine
Posted on: January 23, 2023

Job Description:

We are looking for a self-starter that has a passion for IT. We are looking to add a team member that will be assigned to existing customer accounts. The successful candidate will be trained thoroughly on our support platforms and have access to industry leading solutions. The standards we have in place allow our Techs to be efficient and effective as they provide support to our customers.
Job Description
This position will be assigned to a list of customers as the Tier 1 and 2 support contact. Activities include scheduled weekly visits to customer sites to provide on-site support. Remote support will also be provided to customers using our remote management tools on an as-needed basis.
Desktop support includes troubleshooting both hardware and software. Operating system and software application support will be required responsibilities. Online portal access of our management platforms will be used to monitor networks and security of our managed devices.
The employee filling this position will require strong communication and troubleshooting skills. Once the proper training has been completed this position will require little supervision so the candidate will need to posses initiative and good judgement.
Job Duties
The duties of this position include but are not limited to the following:
Desktop support

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• Computer installations
  
• Application level troubleshooting of MS Office (Outlook support required), OneDrive, Adobe
  
• Imaging computers (create, restore, maintain images)
  
• Cybersecurity management
  
• Data backup and restore
  
• Printer support
  
  Server support
  
  
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  • Active Directory user creation, deletion, password reset
    
  • Map network drives and support shared network security permissions
    
    Network support
    
    
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    • Patch network ports into switch, test ports, label ports
      
    • IP stack configurations
      
    • Wireless network support
      
    • Basic router and switch troubleshooting
      
      Miscellaneous
      RMM Tools and cloud based service support experience preferred but not required Other IT support as required.
      Requirements
      2 years of IT experience or equivalent schooling required Travel is required of this position so reliable transportation is mandatory
      
      
      • 
        
      • Pay will be determined on qualifications
        
      • All candidates will require a background check
        
        
        Location: Lafayette, IN

Keywords: LER TechForce, Irvine , IT Support Technician, Professions , Irvine, California