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IT Client Technician

Company: Concordia University - Irvine Ca
Location: Irvine
Posted on: September 21, 2022

Job Description:

ROLE:The Customer Care Technician is responsible for the end-to-end fulfillment of Help Desk requests. As such, they will interact directly with IT Services customers via phone, e-mail, electronic chat, remote desktop, in-person visits, and other means, to ensure the satisfactory resolution of problems and issues reported. When not responding to customers, the technician will aid the Client Workstation Engineer and the Director of IT in completing project oriented tasks. All activities of this position are to make a contribution to the fulfillment of the mission of the university.ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:Ensure users receive prompt assistance with reported issues and questions. Follow-up and record final disposition of all tasks assigned and/or performedPerform implementation and maintenance of client computing systemsAssist in creating deployment processes and procedures for employee, lab, and kiosk workstations. Ensure processes provide a secure and reliable work environment for end usersAssist in maintaining deployment packages for employee, lab, and kiosk workstations. Ensure deployment packages are patched and updatedProvide maintenance and user assistance for classroom teaching equipmentMaintain Inventory of all University computing hardware assetsMaintain helpdesk application software to track and report on issue status, department statistics, and inventoryOther duties as assigned by supervisorEDUCATION AND/OR EXPERIENCE:High School diploma or equivalent (one year or more post-secondary coursework desired); one year experience in client workstation support (higher education experience highly desirable) or one year experience in a customer service or support role; or an equivalent combination of education and experience.QUALIFICATION REQUIREMENTS:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Demonstrated knowledge of Microsoft Windows operating systemsDemonstrated knowledge of office productivity softwareKnowledge of Active Directory administrationExcellent written and verbal communication skillsDemonstrated customer service skills and attitudeDemonstrated knowledge of client computing technologyDemonstrated ability to assist users in help desk and other formats

Keywords: Concordia University - Irvine Ca, Irvine , IT Client Technician, Professions , Irvine, California

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