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Enterprise National Account Rep II - Remote USA

Company: DAT Freight & Analytics
Location: Irvine
Posted on: January 16, 2022

Job Description:

About DAT

DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is seeking an Enterprise National Account Representative II to join our award-winning product support team in Beaverton, Oregon.

As an Enterprise National Account Representative you'll work in a customer-facing role delivering outstanding service, support and expertise. You'll work with Enterprise customers to ensure we deliver the highest levels of customer satisfaction.

This is your opportunity to bring your experience and knowledge of account management to an innovative SaaS company that has been transforming the industry for almost half a century.

This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:

AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MT, MO, NC, ND, NE, NH, NJ, NM, NY, OK, OR, PA, RI, TN, TX, UT, VT, WA, WI, WV.

Candidate Profile

  • Technically savvy and comfortable sharing technical information with a wide audience.
  • Relationship builder who thrives on working with customers to achieve business goals.
  • Consultative approach to understanding customer needs, providing solutions and eliciting feedback.
  • Strong ownership and willingness to go the extra mile to resolve challenges.

    What You'll Do
    • Deliver excellent customer service and product support to Enterprise account customers.
    • Proactively retain customers by providing training and identifying revenue opportunities.
    • Educate customers and gather feedback on products and services to share with Product and Engineering.
    • Handle inbound calls and emails, and own the successful resolution of any technical or business issues.
    • Work collaboratively with product support managers, product managers, finance and accounting to improve products, systems and processes.
    • Be a resource for customers on an ongoing basis about new products and services from DAT.

      Skills And Experience You'll Need
      • 2+ years technical support experience, ideally in a call center environment.
      • Strong technical skills and troubleshooting methodology..
      • Highly self motivated and directed.
      • Strong time management and multitasking skills, comfortable working in a fast paced environment.
      • Excellent communication and interpersonal skills, able to establish rapport and work well with others.
      • Comfortable presenting to a variety of audiences by phone, via go-to meeting/webinars or in person.
      • DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
      • High school diploma, some college preferred.

        DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

        Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: DAT Freight & Analytics, Irvine , Enterprise National Account Rep II - Remote USA, Professions , Irvine, California

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