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IT Help Desk Analyst

Company: Yum! Brands
Location: Irvine
Posted on: January 15, 2022

Job Description:

ESSENTIAL JOB FUNCTIONS Respond to support requests via phone, online ticket management system, email, MS Teams and in person as needed. Day to Day Support: Document ALL communication and troubleshooting steps and close or escalate ticket as needed via the Service Desk ticket management system. Communicate with various vendors for warranty and other troubleshooting requirements. Assist with various technical projects as necessary or as directed by your manager. Field Support: May be required to visit store location for onsite troubleshooting and hardware/software install or replacement. May participate in New Store Opening technology installation (multi-state). SKILLS AND KNOWLEDGE REQUIREMENTS --- 6 months' experience or A+, Network+ or other Technical Certifications. --- Restaurant or Retail customer service history preferred. --- Ability to multitask and work over the phone, web browser chat or email. --- Spanish speaking is a plus. --- Some college preferred. --- Some travel may be required to visit restaurant locations including out of state. --- Must be able to pass background check prior to employment. Must be fully vaccinated by January 3, 2022, subject to reasonable accommodation as required by law. Proof of vaccination required. BENEFITS Competitive salary with benefits including: Bonus Structure Medical Dental Vision Mental Health Support Hybrid (flexible) working environment Opportunity to be part of a brand that is ready to GROW, our restaurants and you! Access to resources and opportunities that come with being part of Yum! the world's largest restaurant brand Inclusive and supportive workplace Habit Burger Grill employees and individuals currently working in the RSC in office-dependent roles must be fully vaccinated for health and safety reasons, subject to reasonable accommodation as required by law. Additionally, the Habit will be instituting a COVID-19 vaccination requirement. Effective January 3, 2022, Habit requires that corporate employees are fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law. NOTE: This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

Keywords: Yum! Brands, Irvine , IT Help Desk Analyst, Professions , Irvine, California

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