HVAC Service Tech I - Irvine
Company: Sears Holdings Corporation
Location: Irvine
Posted on: February 21, 2021
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Job Description:
The HVAC Service Technician is responsible for providing timely
and quality repairs of customers' products (Heat Pumps, Heating
Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers)
while maintaining the highest level of customer service.
Additionally, this position promotes and sells additional products
and services that directly impact the profitability of the Company.
Job Duties/Responsibilities: Performs timely and quality repairs in
resolving customer complaints Diagnoses and repairs appliances and
equipment in the customer's home and gives the customer an accurate
estimate of the cost of repair if applicable Uses basic tools or
instruments to assemble, adjust, calibrate, repair or test various
products Works as a dedicated team member to ensure fast, flexible
and expert service to every customer Maintains high level of
customer satisfaction through efficient and timely customer
resolution Follows the Value Added Services Process (i.e., selling
extended warranties, water filters, generating customer interest in
new Heating Ventilation and Air Conditioning systems as
appropriate) by effectively communicating the benefits to the
customer Provides direction and mentors Preventative Maintenance
Check Technician as applicable Maintains the highest level of
service standards and communicates openly with District Production
Manager to assist as needed with resolving customer issues
Recognizes and acts upon every opportunity to drive revenue through
the Value Added Services Program (VASP) Maintains truck stock
inventory and ensures maintenance schedules are within the Company
guidelines (i.e., wash truck weekly, oil changes), and ensures
tools and equipment are in safe operating condition Completes all
Break/Fix Technician training elements within required timeframes
Performs other duties as assigned Years of Related Experience: 1-2
Years License/Certificate Required: Yes Driver's License Required:
Yes Travel Requirements: 25% Age Requirement: 18+ Required Skills:
Ability to use Sears Smart Toolbox (SST) to input, modify or output
information Ability to communicate, read, understand and apply
written text of a technical nature in order to answer questions,
solve problems or complete job tasks Complete knowledge of all
tools, equipment and materials used to perform services on Heating
Ventilation and Air Conditioning (HVAC) units Ability to do off
season installs (market based) Ability to read, write and speak
English Ability to receive truck stock at home if a Company vehicle
is retained at the Break Fix Technician's residence or other
location Ability to work variable and flexible hours, including
significant overtime as needed, along with overnight and Sunday
service as needed Ability to handle stressful situations and work
in a fast paced environment Ability to follow appropriate industry
specific regulations related to the handling of hazardous materials
Ability to lift and carry up to 75 lbs. Ability to frequently bend,
stoop, kneel, stretch, twist, reach and climb Ability to drive and
travel long distances of over 5 hours Ability to drive in various
weather conditions for long periods of time and in various
demographic areas Ability to access interior and exterior
landscapes Ability to access different levels of terrain while
performing duties Preferred Skills: High school diploma or General
Education Degree (GED)
Keywords: Sears Holdings Corporation, Irvine , HVAC Service Tech I - Irvine, Professions , Irvine, California
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