IT Support Technician - 12447
Company: University of California - Irvine
Posted on: November 22, 2020
JOB OPENING ID: 12447
REPORTS TO: ORGANIZATIONAL CNSLT 5
WORKING TITLE: IT Support Technician
DEPARTMENT: NURSING/ ADMINISTRATION
BARGAINING UNIT: TX
PAYROLL JOB CODE: 007359
JOB LOCATION: UCI Campus- Irvine
PERCENT OF TIME: 100%
WORK SCHEDULE: 8-5 M-F
EMPLOYEE CLASS: Career
At the UCI Sue & Bill Gross School of Nursing, we dedicate
ourselves to the education of nursing professionals who will
improve patient care and promote population health, locally and
globally. Firmly committed to inclusive excellence, we are
preparing nurse scholars who advance the science that guides
practice, and we are preparing future faculty and policy
specialists who educate our students to address the growing, aging
and increasingly diverse population of California and the nation.
The academic programs that the Sue & Bill Gross School of Nursing
offers include a Bachelor of Science in Nursing Science, a Master
of Science in Nursing Science, a Doctor of Nursing Practice (DNP)
degree, and a Doctor of Philosophy (Ph.D.) in Nursing Science.
Under general supervision, the incumbent will provide general day
to day IT support within an academic environment. The incumbent
will be responsible for several facets of IT support for faculty,
staff and students including but not limited to: * Acting as the
initial point of contact for support * Providing desktop, device
and lab simulation equipment support * Proactively assessing and
addressing hardware and software needs * Proactively identifying
pain points and resolving root causes * Managing and maintaining an
inventory of IT assets * Facilitating and coordinating services
provided by enterprise IT departments * Creating standards and
practices for consistent end-user experiences * End-user training
$25.15 - $32.53
Experience conducting escalated, broad technical support including
hardware and software tests, analyzing test results and producing
reports of conclusions and recommendations. Experience in use and
knowledge of networking protocols such as DHCP, TCP / IP, etc.
Working knowledge of desktop and business / technical support
systems. Effective skills at technical and administrative work
direction. Working knowledge of unit's business processes. Working
knowledge of organization computer requirements, recommendations
and policies including security standards. Demonstrates
problem-solving skills. General knowledge of other areas of IT.
Intermediate knowledge of IT-related products and services.
Experience developing and administering formal technical training
to users at a variety of levels. Ability to elicit and communicate
technical and non-technical information in a clear and concise
manner. Advanced skill at creating technical documentation for
complex processes and applications. Working knowledge of server
internals, especially as needed for troubleshooting and isolating
issues. Requires interpersonal skills in order to work with both
technical and non-technical personnel at various levels in the
organization. Broad knowledge of enterprise system functions,
dependencies and interactions and ability to use this information
to troubleshoot. Demonstrated skill in configuring, troubleshooting
and supporting escalated end user client systems including desktop,
laptop and mobile computing devices.
Demonstrated judgment to delegate / escalate issues
SPECIAL CONDITIONS REQUIRED:
Able to lift loads up to 50lbs.
Final candidate subject to background check. As a federal
contractor, UC Irvine is required to use E-Verify to confirm the
work status of individuals assigned to perform substantial work
under certain federal contracts/subcontracts.
The University of California, Irvine is an Equal
Opportunity/Affirmative Action Employer advancing inclusive
excellence. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age,
protected veteran status, or other protected categories covered by
the UC nondiscrimination policy.
UCI provides reasonable accommodations for applicants with
disabilities upon request. For more information, please contact
Human Resources at (949) 824-0500.
Keywords: University of California - Irvine, Irvine , IT Support Technician - 12447, Professions , Irvine, California
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