IT Support Technician - 12447

Company: University of California - Irvine
Location: Irvine
Posted on: November 22, 2020

Job Description:

Required Qualifications

JOB OPENING ID: 12447

REPORTS TO: ORGANIZATIONAL CNSLT 5

WORKING TITLE: IT Support Technician

DEPARTMENT: NURSING/ ADMINISTRATION

BARGAINING UNIT: TX

FLSA: Non-Exempt

PAYROLL JOB CODE: 007359

JOB LOCATION: UCI Campus- Irvine

PERCENT OF TIME: 100%

WORK SCHEDULE: 8-5 M-F

EMPLOYEE CLASS: Career



POSITION SUMMARY:



At the UCI Sue & Bill Gross School of Nursing, we dedicate ourselves to the education of nursing professionals who will improve patient care and promote population health, locally and globally. Firmly committed to inclusive excellence, we are preparing nurse scholars who advance the science that guides practice, and we are preparing future faculty and policy specialists who educate our students to address the growing, aging and increasingly diverse population of California and the nation. The academic programs that the Sue & Bill Gross School of Nursing offers include a Bachelor of Science in Nursing Science, a Master of Science in Nursing Science, a Doctor of Nursing Practice (DNP) degree, and a Doctor of Philosophy (Ph.D.) in Nursing Science.



Under general supervision, the incumbent will provide general day to day IT support within an academic environment. The incumbent will be responsible for several facets of IT support for faculty, staff and students including but not limited to: * Acting as the initial point of contact for support * Providing desktop, device and lab simulation equipment support * Proactively assessing and addressing hardware and software needs * Proactively identifying pain points and resolving root causes * Managing and maintaining an inventory of IT assets * Facilitating and coordinating services provided by enterprise IT departments * Creating standards and practices for consistent end-user experiences * End-user training and documentation



COMPENSATION RANGE:



$25.15 - $32.53



DEPARTMENT WEBSITE:

https://nursing.uci.edu/



REQUIRED:



Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations. Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc. Working knowledge of desktop and business / technical support systems. Effective skills at technical and administrative work direction. Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards. Demonstrates problem-solving skills. General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services. Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Advanced skill at creating technical documentation for complex processes and applications. Working knowledge of server internals, especially as needed for troubleshooting and isolating issues. Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.



PREFERRED:



Demonstrated judgment to delegate / escalate issues appropriately.



SPECIAL CONDITIONS REQUIRED:



Able to lift loads up to 50lbs.





Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.

Keywords: University of California - Irvine, Irvine , IT Support Technician - 12447, Professions , Irvine, California