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Senior Application Support Analyst

Location: Irvine
Posted on: October 14, 2020

Job Description:

OverviewSenior Application Support AnalystIrvine, CALong-Term ContractJob ID 2020-4833Solugenix is hiring for a "Senior Application Support Analyst" for our Investment Banking client located in Irvine, CA. This is a long-term contract position and should be flexible working in Day Shift or Second (1:00 PM - 10:00 PM PT) Shift.Qualifications:* Computer Science/Engineering background.* At least 6 years of experience in the IT industry and at least 3 years of experience providing L1/L2 application support for multiple complex high availability applications, and at least 2 years of experience in software development.* Design, code, and support software solutions using technologies like Splunk & Python.* In addition to the application/batch support experience, the candidate should have a few years of development experience in Splunk and Python.* Nice to have support experience in Informatica or any other ETL tools.* MUST have excellent verbal, and written communication skills, including the ability to create informative reports, as well as comprehensive and accurate documentation.* At least 2 years Autosys/Batch support experience.* At least 2 years of experience with UNIX.* At least 3+ years of experience with Service Management and Ticketing tools (Remedy, Service Now).* Understanding of SRE (Solutions Reliability Engineering) concepts.* Familiarity with ITIL (Incident Management, Change Management, Problem Management).* Excellent analytical, problem-solving, and troubleshooting skills.* A positive attitude and ability to work in a team environment are a must.* Comfortable working directly with end-users.* Ability to work independently without close supervision and demonstrated time management skills.* Ability to work on multiple projects simultaneously while adhering to tight schedules.* Prior experience in the Financial/Investment industry is a major plus.Responsibilities:* The Application Support Analyst is primarily responsible for supporting Autosys batch jobs, multiple complex high availability business applications, and highly demanding business users.* Trouble-shoot complex issues manage critical incidents and bridge calls.* Be the single point of contact for the offshore resources and provide both technical and functional guidance to the team.* Contribute towards process improvements, maintain knowledge base and documentation.* Ensure the support tickets are addressed on time.* Participate in Shift Transition meetings and provide handoff to the next shift.About the ClientOur client is an American financial services company. It ranks among the world's oldest and largest investment management organizations. They have offices globally.About SolugenixFor over 50 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, India, and the Dominican Republic. As a pioneer in Professional Staffing and IT Consulting, we have partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald's, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others who look to Solugenix to be their trusted partner in providing professional staffing, non-IT and IT solutions.We live our core values in everything that we do, starting with "doing the right thing" for our employees/contractors and "committing to client success". This is a big part of how we continue to make lists like "2019 Forbes Small Giants". We also forge strategic partnerships with vendors and corp-to-corp candidates (C2C) that share our core values and encourage you to partner with us.In addition to generating ground-breaking, industry-defining solutions for our clients and our own projects, we partner with clients with whom we share core values and a common professional culture to help them find talent for their valuable opportunities. At Solugenix, we invest in the personal development and growth of every individual. While this is a position with one of our esteemed clients, Solugenix will continue to invest in your personal growth and development, providing you with a successful career as well as ensuring client success.

Keywords: SOLUGENIX, Irvine , Senior Application Support Analyst, Professions , Irvine, California

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