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Application Support Analyst

Company: Crescent Solutions Inc
Location: Irvine
Posted on: March 28, 2020

Job Description:

The Application Support Analyst is responsible for customer service, troubleshooting and reporting on support requests. The successful candidate is a problem solver who can rapidly resolve or escalate issues with their focus assisting users in using Salesforce and related applications. Candidate should have a broad knowledge of troubleshooting applications in a customer support role. Requirements 3+ years of Application support in a technical support help desk environment Strong analytical skills with financial modeling experience a plus. Salesforce experience a highly preferred. Duties include Provide superior technical customer support for users demonstrating analytical thinking, excellent communication skills and dedication to customer service excellence. Providing a combination of phone, email and online support Acquire and maintain an advanced understanding of selected applications. Answer incoming support requests in a prompt, professional and respectful manner. Accurately code incoming cases and provide resolution or route case to appropriate resource group in a timely and professional manner. Demonstrate good business judgement by prioritizing critical issues as they are reported, keeping Management informed of significant or escalated issues. Operates effectively with a sense of urgency Document all activities accurately and completely per existing case management processes in Jira.PandoLogic. Keywords: Application Support Analyst, Location: Irvine, CA - 92604

Keywords: Crescent Solutions Inc, Irvine , Application Support Analyst, Professions , Irvine, California

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