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Senior Business Analyst (CRM)

Company: MKS Instruments
Location: Irvine
Posted on: January 17, 2020

Job Description:

Put your career on the fast track and join MKS Instruments. Third year in a row on Fortune 100s fastest growing company list !



The Senior Business Analyst supports the development, implementation and usage of information technology and management information systems within the SAP C4C and Salesforce.com suites. Working in partnership with the business process owners, super-users, and end-users, ensure full adoption, effective usage, and efficient deployment of our IT solutions. Effectively manage the change control process, gathering the end-user requirements, and communicating IT priorities and delivery status to the business.



RESPONSIBILITIES:

* Provide CRM functional leadership leveraging business process with C4C and Salesforce.com configuration and optimal usage expertise

* Collaborate with Sales, Field Service and IT in the global design, configuration, development, and deployment of the organization's CRM systems

* Actively demonstrate a passion for continuous improvement focused on end user productivity, Sales process optimization, and enterprise cross-functional integration

* Support the Sales & Field Service end-user community by providing research, analysis and problem resolution to team members

* Liaise with various business groups in the organization to facilitate cross-functional implementation of new or improved business process requirements for all IT-related business, sales, service, and operations systems critical to core organizational functions

* Provide consultation and second tier application and training support to staff on issues to ensure compliance

* Participate in the IT Roadmap, including rollouts, migrations, implementation of new modules, and major upgrades

* Effective management of internal client services - which allows all users to address questions, report problems, and submit requests related to IT production

* Using strong analytical, consultative and communication skills, gather and document business requirements

* Negotiate technical and non-technical solutions that both satisfy the business user and conform to the technical architecture

* Document and communicate changes throughout the user organization, supporting change management and compliance

* Ability to travel domestically and internationally to support business engagement and project go-live activities

* Leads special projects as assigned



REQUIREMENTS:

* Minimum 7 years IT experience, preferably in high-tech manufacturing

* Bachelor's degree

* C4C experience with a preference for experience in field service as well as sales.

* Salesforce.com experience a major plus

* Experience with ERP integration (SAP or Oracle) strongly preferred

* Full knowledge of Systems Life Cycle development methodologies

* Excellent communication and interpersonal skills

* Be dissatisfied with status quo with a thirst to introduce change

* Energetic team player with a can-do attitude



MKS Instruments, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.



Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be U.S. persons. U.S. persons are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. is an equal opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.

Keywords: MKS Instruments, Irvine , Senior Business Analyst (CRM), Professions , Irvine, California

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