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AV/IT Analyst

Company: University of California- Irvine Medical Centers
Location: Irvine
Posted on: January 17, 2020

Job Description:

Updated: Jan 2, 2020
Location: UC Irvine Campus
Job Type:
Department: UCI APPLIED INNOVATION

Recruitment Number: 4290
Reports To:
Working Title: AV/IT Analyst
Cost Center: IR8545
Bargaining Unit: 99
FLSA: Non-Exempt
Job Code: 7278
Job Location: UCI Campus
Percent of Time: 100%
Work Schedule: 8-5, M-F
Appointment: Contract

Position Summary:

Under close supervision of the IT Service Manager, the employee provides audio/visual and computer support for Beall Applied Innovation (bAI) events and various technology-enabled users. Duties include performing first and second level in-field support of all BAI staff, including technical and instructional assistance. Duties are largely focused on providing audio/visual support during events.

This includes setup of presentations/videos, camera recording, microphone setup, managing and switching between multiple computers, and any other technical support that an event may require. Employees must be comfortable with working independently and handling technical problems using well-developed guidelines. Other duties include assisting users with general desktop support issues, routine computer troubleshooting, moving computer equipment, and installing computer software/hardware. Employees will also be responsible for routine checkups of the AV installations, making sure all equipment is functional and organized.

This position will also be performing routine and emergency maintenance, troubleshooting and first level diagnostics for all BAI hardware and user systems and providing other clerical or technical support assigned by supervisors.

Incumbent must function effectively as a member of the IT work group as well as under close supervision of the IT Services Manager following established policies and procedures. Incumbent will meet regularly with the IT Services Manager regarding outstanding issues, courses of action, the execution and delivery of services, and that operating goals meet departmental standards.

Compensation Range:

Hourly $22.92

Department Website:

Required:

1-3 years with BA/BS OR 1 year with MA/MS and/or equivalent experience.
Extensive knowledge of audio/visual equipment, multimedia, and personal computers and the skill to set up, operate and troubleshoot a wide variety of equipment and systems.
Outstanding inter-personal and customer service skills. Must be able to effectively communicate both verbally and in writing with staff, vendors and equipment users of various competency. Follow up information gathering and communication is often necessary.
Strong customer service orientation and possess the ability to establish and maintain cooperative working relationships with all AI users.
Ability to maintain a positive attitude and contribute both as an individual and a team member to achieve the goals of the AI community.
Must be organized and have good time-management skills. The ability to handle multiple tasks at once and methodically keep track of equipment.
Must be detail-oriented. Information comes to us in many forms and from many sources, and the relevant details must be noted and paid attention to.
Demonstrated skills in personal computer systems using word-processing, spreadsheets, database management, communications, programming and systems software. (Preferably the Microsoft Windows operating system.)
Ability to communicate effectively both verbally and in writing with technical and nontechnical people.
Skill in working collaboratively with other IT staff members while adhering to direction and following through on assignments. Ability to prioritize assignments with minimal direction and to complete work in a timely manner.
Skill in analyzing information, problems, situations, etc., to identify the problem and resolutions.
Skill in listening to the user's description of the problem, asking probing questions to ascertain issue and/or problem while portraying to the user availability and approachability.
Demonstrated ability to handle difficult customer service situations calmly, courteously, and efficiently.
Ability to evaluate and assess appropriateness and feasibility of new technological developments.
Ability to maintain confidentiality and privacy in all tasks in a professional manner.
Demonstrated ability to communicate well, both verbally and in writing, with all levels of management and staff, and ability to follow verbal and written instructions.
Responsible for meeting expectations and deliverables on time and in high quality.
Strong ability to operate effectively as a member of the AI-IT team.
Good problem solving skills.
Ability to work in a dynamic environment.

Desired:

A strong working knowledge of Microsoft Office and the ability to adapt to new software quickly and effectively.
Experience with streaming video technology.
Broad knowledge of the common computer applications used within an academic setting.

Below are general guidelines on the position's physical, mental, and environmental working conditions.
In accordance with applicable state and federal law, UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.

Physical Requirements:

Bend: Frequently
Squat: Frequently
Crawl: Frequently
Climb: Frequently
Kneel: Frequently
Handle Objects: Frequently
Push/Pull: Occasionally
Reach above Shoulder Level: Frequently
Sit: Occasionally
Stand: Constantly
Walk: Constantly
Use Fine Finger Movements: Constantly
Carry/Lift Loads up to 25 Pounds: Frequently
Carry/Lift loads between 25-50 lbs: Not Applicable
Carry/Lift Loads over 50 Pounds: Not Applicable
Read/Comprehend: Constantly
Write: Constantly
Perform Calculations: Constantly
Communicate Orally: Constantly
Reason and Analyze: Constantly
Chemical/Biological Agent: Not Applicable
Construction Activities: Not Applicable
Contact with Water/Liquids: Not Applicable
Drive Motorized Equipment: Not Applicable
Confined Spaces: Not Applicable
Elevated Work Location: Not Applicable
Radioactive Materials: Not Applicable
Temperature Variations: Not Applicable
Gas System: Not Applicable

Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.



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