$25-28k!Customer Service Rep Needed
Posted on: March 15, 2023
Growing South Orange County company is seeking an enthusiastic
customer service representative to join their team. This is a
stable and growing company with an energetic, business casual work
environment. The ideal candidate will have 3-5 years of recent
experience in a call center/customer service environment, and a
desire to contribute to the overall success of the team.
? Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
? Check to ensure that appropriate changes were made to resolve customers' problems.
? Determine charges for services requested, collect deposits or payments, or arrange for billing.
? Refer unresolved customer grievances to designated departments for further investigation.
? Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
? Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
? Speaking ? Talking to others to convey information effectively.
? Service Orientation ? Actively looking for ways to help people.
? Persuasion ? Persuading others to change their minds or behavior.
? Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.
? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Writing ? Communicating effectively in writing as appropriate for the needs of the audience.
? Coordination ? Adjusting actions in relation to others' actions.
? Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.
? Negotiation ? Bringing others together and trying to reconcile differences.
Bilingual/Spanish would be preferred We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
Growing South Orange County company is seeking an enthusiastic customer service representative to join their team. This is a stable and growing company with an energetic, business casual work environment. The ideal candidate will have 3-5 years of recent experience in a call center/customer service environment, and a desire to contribute to the overall success of the team.
Keywords: , Irvine , $25-28k!Customer Service Rep Needed, PR / Public Relations , Irvine, California
here to apply!