Growing South Orange County company is seeking an enthusiastic
customer service representative to join their team. This is a
stable and growing company with an energetic, business casual work
environment. The ideal candidate will have 3-5 years of recent
experience in a call center/customer service environment, and a
desire to contribute to the overall success of the team.
? Confer with customers by telephone or in person to provide
information about products or services, take or enter orders,
cancel accounts, or obtain details of complaints.
? Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
? Check to ensure that appropriate changes were made to resolve
? Determine charges for services requested, collect deposits or
payments, or arrange for billing.
? Refer unresolved customer grievances to designated departments
for further investigation.
? Contact customers to respond to inquiries or to notify them of
claim investigation results or any planned adjustments.
? Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or
? Compare disputed merchandise with original requisitions and
information from invoices and prepare invoices for returned
? Active Listening ? Giving full attention to what other people are
saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate
? Speaking ? Talking to others to convey information
? Service Orientation ? Actively looking for ways to help
? Persuasion ? Persuading others to change their minds or
? Reading Comprehension ? Understanding written sentences and
paragraphs in work related documents.
? Critical Thinking ? Using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or
approaches to problems.
? Writing ? Communicating effectively in writing as appropriate for
the needs of the audience.
? Coordination ? Adjusting actions in relation to others'
? Social Perceptiveness ? Being aware of others' reactions and
understanding why they react as they do.
? Negotiation ? Bringing others together and trying to reconcile
Bilingual/Spanish would be preferred We are an equal employment
opportunity employer and will consider all qualified candidates
without regard to disability or protected veteran status.