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$25-28k!Customer Service Rep Needed

Location: Irvine
Posted on: January 15, 2021

Job Description:

Growing South Orange County company is seeking an enthusiastic customer service representative to join their team. This is a stable and growing company with an energetic, business casual work environment. The ideal candidate will have 3-5 years of recent experience in a call center/customer service environment, and a desire to contribute to the overall success of the team.



Duties/Responsibilities:


? Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.


? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.


? Check to ensure that appropriate changes were made to resolve customers' problems.


? Determine charges for services requested, collect deposits or payments, or arrange for billing.


? Refer unresolved customer grievances to designated departments for further investigation.


? Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.


? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


? Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.



Skills/Requirements/Qualifications


? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


? Speaking ? Talking to others to convey information effectively.


? Service Orientation ? Actively looking for ways to help people.


? Persuasion ? Persuading others to change their minds or behavior.


? Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.


? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


? Writing ? Communicating effectively in writing as appropriate for the needs of the audience.


? Coordination ? Adjusting actions in relation to others' actions.


? Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.


? Negotiation ? Bringing others together and trying to reconcile differences.



Bilingual/Spanish would be preferred We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Irvine , $25-28k!Customer Service Rep Needed, PR / Public Relations , Irvine, California

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