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CSR

Company: Ascent
Location: Irvine
Posted on: November 10, 2019

Job Description:

Customer Service Representative?(CSR)Irvine, CADuration: 3+ month (possible contract to hire)Hours would be Monday ? Friday : 7:00 am ? 4:00 pmJOB SUMMARYThe Customer Service Representative is responsible for providing professional, timely, consistent and efficient customer service to Mirion Clients. The department embraces PRIDE (Personal Responsibility In Delivery Excellence) as a quality culture driver.JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

  • Excellent interpersonal skills commanding both strong verbal and written communication skills
  • Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
  • Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
  • Ability to use multiple internal systems during the course of a day to provide quality customer services.
  • Provide timely feedback to direct management regarding service failures or customer concerns.
  • Mandatory overtime may be requested by management. Refusal to comply with request may result in disciplinary action and may be considered grounds for dismissal for failure to perform.
  • Special projects as assigned.OTHER FUNCTIONS & RESPONSIBILITIESThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.REQUIRED KNOWLEDGE & SKILLSEducation & Knowledge
    • 3-5 years of experience in a fast pace demanding customer service environment.
    • Some college courses.
    • Experience in a manufacturing Customer Service environment preferred
    • Experience in an ERP order management environment a plusSkills
      • Outstanding cross-functional communication skills, written and oral.
      • Strong Attention to detail skills
      • Exceptional cross-functional collaboration skills
      • Exceptional follow up and follow through skills
      • Professional "gets things done? mindset
      • Initiative to learn, apply and grow new skills
      • Excellent reading skills.
      • Strong listening skills
      • Strong data entry skills.
      • Solid mathematical skills and/or ability to interpret invoices.
      • A positive, proactive customer satisfaction mindset and attitude.
      • The ability to perform well in a team environment.
      • Consistent Attendance/Punctuality a MUST!
      • Proficiency with common office software, such as Microsoft Office; and hardware, such as a PC.

        Company Description:

        About Ascent:Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent---s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.If you are ready to propel your career to new heights--- read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

Keywords: Ascent, Irvine , CSR, Other , Irvine, California

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