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Sr. Product Training Specialist

Company: CU Direct
Location: Irvine
Posted on: September 14, 2019

Job Description:

We are looking for a talented Sr. Product Training specialist, who will serve as lead and subject matter expert in the design, development, delivery and maintenance of training for CU Direct's Mortgage platform. Uses advanced technical expertise, professional training and development concepts, and systemwide objectives to determine needs, develop and deliver content in areas of responsibility, and build processes, systems and metrics to ensure that the overall training program is effective. Collaborates with the product team and the leaders of various functional areas to define training needs and create the necessary training deliverables to our clients (internal & external) on how to use CU Direct's software, remain current on product trends within the organization and among competitors, and maximize effectiveness by researching training methodologies, learning tools and practices.What You'll Be DoingTraining Design: Conduct thorough needs assessments, define learning objectives, and craft high-level design documents with recommended delivery method, content areas, and timing. Partner with product managers to craft detailed design documents to leverage a variety of adult learning techniques to engage our clients. Translate concepts into practice and consistently provide practical/relevant ideas and perspectives on process/practice improvements that can be easily implemented.Training Development: Develop training materials to be delivered via eLearning and/or instructor-led training methods. Use traditional desktop tools (Word, PowerPoint) as well as eLearning authoring tools (Camtasia, Storyline) to develop participant and trainer materials.Training Delivery: Lead the development, implementation, administration and evaluation of end-user training, instructor materials, and customized training courses. Conduct training for large groups and individuals online and onsite (as needed). Promote and incorporate internal and external customer feedback for product enhancements to help improve the overall training process.Collaboration: Mentor and support new and/or less experienced team members regarding instructional design, development standards, and writing skills. Partner with key subject matter experts and internal colleagues to capture best practices in specific content areas, incorporate data into new training material, and update/refresh existing program materials.Leadership: Maintain ownership of all relationships, projects and deliverables. Oversee assigned deployment schedules for training products and communicate with other departments and team members to ensure products are deployed on time and are consistent with CU Direct's corporate policies and procedures. Escalate all appropriate matters immediately to management.Teamwork: Work to foster and enhance teamwork within the organization. Provide the highest quality products and services to each other and our clients. Consistently promotes and models the culture and values of CU Direct. Demonstrates the behaviors aligned with each value with clients and employees across the organization.The Ideal CandidateBA/BS degree in Education, Business, Finance and/or commensurate work experience.2+ years mortgage lending experience, ideally within compliance, operations management, underwriting, and/or loan origination system administration.5+ years demonstrated success in developing and delivering software training at a variety of levels to different audiences via classroom, virtually, and online formatsIntermediate/advanced experience with e-learning authoring tools, Camtasia and Articulate Storyline, and Microsoft Word, PowerPoint, and Excel.Ability to quickly grasp highly technical concepts and to effectively distill technical information to clearly communicate these technical concepts in both live presentation and written formats.Proven effectiveness in a role that requires multi-tasking, leadership, and strong customer soft-skills with ability to communicate with all levels within organization.Direct cross functional experience, negotiating and influencing Product Management, Sales, Professional Services, Finance, and Marketing initiatives.Ability to participate in collaborative discussions, identify problems, provide solutions, and breakdown complex concepts and processes into component parts and deliver effective training.Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic.Aptitude to manage changing priorities, meet deadlines and adapt to a changing business environment.Superior organizational skills, and the ability to independently prioritize work, initiate, manage and complete projects required to meet departmental goals.Strong written, verbal communication, grammar, proofreading, and visual design skills.Some travel may be required.CU Direct helps credit unions, dealers and affinity groups succeed.Since 1994, CU Direct has been the leading advocate for credit unions. We are credit union owned, credit union focused, and CUSO driven. Through exceptional products and services, we create exponential value for credit unions. Our broad range of innovative, industry leading lending solutions and technology help them achieve their lending goals and to be more successful.

Keywords: CU Direct, Irvine , Sr. Product Training Specialist, Other , Irvine, California

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