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Case Coordinator

Company: JAMS Inc.
Location: Irvine
Posted on: September 13, 2019

Job Description:

Position Summary

The Case Coordinator (CC) is a key position in support of case management. The CC partners with their Case Managers (CMs) to develop and administer panelists' (judges and attorneys) practices.

Job Competencies

Case Management Support

Regularly meet and communicate with CMs and local manager to discuss case issues (pertinent information and potential problems); all basic administrative support for CMs and panelists; this support includes, but is not limited to, re-scheduling and coordinating hearings and/or conference calls, A/R calls, and pre-hearing preparation calls to ensure all client needs are met

Case Manager Apprentice

Serves as CM apprentice; competent to cover a CM's desk in their absence; CC is responsible for developing overall CM skills, enhancing the client experience and supporting the client, panelists and CMs before, during and after a case is heard

Client Service

Professional client service (including panelists)

Other Projects

Available for any other projects designated by their manager

Core Competencies

Collaboration

Ability to work with managers, co-workers and panelists, sharing critical information to accomplish objectives; values cooperation within a team and works effectively on projects crossing both regional and functional lines; understands when discussion is necessary before decision making process is complete

Reliability

Is present and punctual, prepared for work; is committed to fulfilling job responsibilities

Quality of Work

Regularly produces accurate and timely work product, fulfilling all requirements of the position

Work Ethic

Dedicated to neutrality, integrity, honesty, accountability, and mutual respect in all interactions; provides a supportive work environment for a diverse workforce
Sound Judgment

Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions

Initiative/Innovation

Must be self-motivated and results oriented; makes constructive suggestions; prepares for problems or opportunities; undertakes additional responsibilities when opportunities arise; responds to situations as they arise with minimal supervision; is solution oriented; open to new ideas

Knowledge/Skills

Case Management

Must be able to articulate, understand, support and perform in accordance with all JAMS policies and procedures; basic proficiency in all ADR processes and procedures (arbitration, mediation, court reference, etc.); knowledge of panelists' practice preferences in the local Resolution Center (RC)

Technical

Computer literate and proficient in all software programs required for the position

Organization

Exceptional ability to organize, prioritize and manage multiple responsibilities and tasks in a quick paced environment

Communication

Good verbal & written communication skills

Education/Experience:A bachelor's degree, preferred or a paralegal certificate which requires two or more years of education

In lieu of education, 3-5 years work experience in administration; legal experience and client service experience, a plus

For internal candidates, proven ability as an Administrative Assistant, Client Services (AACS) or similar position for a minimum of 1 year

Essential Job Requirements:Sit at a desk working on the computer and talking with clients, panelists, etc., over the phone and/or face to face for extended periods of time

Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.

Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient

Lift heavy objects such as large case files and exhibits


Keywords: JAMS Inc., Irvine , Case Coordinator, Other , Irvine, California

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