ITSM Lead
Company: VirtualVocations
Location: Vista
Posted on: May 10, 2025
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Job Description:
A company is looking for an ITSM Lead and ServiceNow Expert.
Key Responsibilities
Provide ITSM expertise and leadership across various management
processes
Lead the design, implementation, and maintenance of ITSM processes
using ServiceNow
Monitor and analyze ITSM metrics to identify trends and
opportunities for improvement
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a
related field; advanced degree preferred
Minimum of 5 years of experience in IT Service Management and
hands-on experience with ServiceNow
Proven track record of successful ServiceNow implementations and
process improvements
Strong understanding of ITIL frameworks and Network Connectivity
Services workflows
ServiceNow certifications, such as Certified System Administrator
(CSA) or Certified Implementation Specialist (CIS), are highly
desirable
Keywords: VirtualVocations, Irvine , ITSM Lead, Other , Vista, California
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