Desktop Support Specialist
Company: Ledgent Technology
Location: Irvine
Posted on: April 25, 2024
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Job Description:
Summary: The main function of a Desktop Support Specialist is to
provide technical assistance to computer system users. A typical
technical help desk specialist is responsible for answering
questions or resolving computer problems for clients in person, via
telephone or from a remote location. Job Responsibilities: * Answer
user inquiries regarding computer software or hardware operation to
resolve problems, typically of a lower complexity * May install
software or perform hardware testing remotely * Enter commands and
observe system functioning to verify correct operations and detect
errors * Maintain records of daily data communication transactions,
problems and remedial actions taken, or installation activities *
Read technical manuals, confer with users, or conduct computer
diagnostics to investigate and resolve problems or to provide
technical assistance and support * Work with Network, IS, Endpoint
team to keep machines updated on policies and on network * Report
all workload through tickets in ServiceNow * Troubleshoot complex
connectivity issues with other IT teams * Support printer
connectivity Qualifications: *HS Diploma * 5-7 years experience
required * Verbal and written communication skills, problem solving
skills, customer service and interpersonal skills * Basic ability
to work independently and manage one's time * Knowledge of computer
software, such as configuration management software, desktop
communications software, operating system software and internet
directory services software
All qualified applicants will receive consideration for employment
without regard to race, color, national origin, age, ancestry,
religion, sex, sexual orientation, gender identity, gender
expression, marital status, disability, medical condition, genetic
information, pregnancy, or military or veteran status. We consider
all qualified applicants, including those with criminal histories,
in a manner consistent with state and local laws, including the
City of Los Angeles' Fair Chance Initiative for Hiring
Ordinance.
Keywords: Ledgent Technology, Irvine , Desktop Support Specialist, Other , Irvine, California
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