Troop Support Specialist
Company: Girl Scouts of Orange County
Posted on: May 23, 2023
The Troop Support Specialist is responsible for the advancement
of Girl Scouts in an assigned region through volunteer delivery of
the Girl Scout Leadership Experience and the National Program
Portfolio. Key responsibilities include volunteer management and
- Provides direct consultative services to volunteers with the
goal of increasing the capacity of troop and service unit
volunteers in the region.
- Acts as a mentor and manager of their volunteers, ensuring the
highest quality of service to girls in alignment with the strategic
priorities of the Council.
- Acts as a liaison between the volunteers and the Council staff
for the purpose of increasing communication and streamlining
- Requires attending meetings and events on nights and weekends,
6-10 times per month.
Troop Support Specialists oversee a region of four or five Service
Units (SU). Each SU is led by a team of dedicated volunteers
working to build the Girl Scout experience in their local
community. Service Units provide information, advice and support to
local troop leaders. They may also coordinate local Girl Scout
events, product sales, and day camps.
- Volunteer Management:
- Provide direct consultative services to volunteers to increase
the capacity of troop and service unit volunteers in the
- Manage volunteer Service Unit teams to successfully lead troop
leaders and other operational volunteers.
- Work with lead Service Unit volunteers to identify and recruit
volunteers with appropriate skill sets to take on leadership
- Manage the planning process with Service Unit teams to deliver
high-quality, consistent Girl Scout programming for girl
- Develop and implement a strategy in collaboration with the
Membership team to lead volunteers to increase girl and adult
membership and retention.
- Serves as point person and facilitator for a team composed of
Troop Support, Membership, Recruitment and New Leader Support.
- Act as a liaison between the volunteers and the Council staff
to increase communication and streamline processes.
- Attend Service Unit and team meetings 6-10 times monthly,
providing information and operational support.
- Event Support:
- Support production of Council events for volunteers such as
Field Meetings, Strategy Cafes, Volunteer Conference, and
- Other events might also be required.
- Act as a mentor and manager of the region's volunteers,
ensuring the highest quality of service to girls in alignment with
the strategic priorities of the Council.
- Team Support:
- Support Council objectives and all Volunteer, Membership, Girl
Experience and Development departments' processes and events
through collaboration with GSOC team members.
- Additional responsibilities and special projects will
occasionally be assigned.
- Conflict Resolution:
- Manage and resolve any conflict situations that arise among
volunteers in the region.
- Analyze the developmental and training needs of the Service
Unit in collaboration with the Volunteer Development
- Assist in directing or providing individual or group training
to operational volunteers.
- Additional responsibilities and special projects as
- Bachelor's Degree OR equivalent experience. Volunteer
management training is a plus.
- 3+ years of volunteer management or other youth program work
- Must be able to work a flexible schedule, including nights and
- Highly skilled in verbal and written communications, including
presentations to groups.
- Proven ability to build effective working relationships with
- Demonstrated good judgment and sound decision-making.
- Proven teamwork and collaboration skills.
- Ability to prioritize, organize, plan projects, and manage
- Strong problem-solving and conflict-resolution skills.
- Excellent computer skills, including proficiency in MS Word,
Excel, PowerPoint, and Outlook.
- Bi-lingual English/Spanish/Vietnamese preferred.
- Willingness to accept the beliefs and principles of the Girl
Scout Movement and acceptance of the relevant and compelling
benefits of Girl Scouting. Girl Scout experience preferred.
- Ability to work effectively with individuals and teams. Willing
to work with all individuals, regardless of age, race, disability,
religion, ethnicity, or socioeconomic background.
- Licensed and insured California driver, must pass a background
screening, including driving. All employees must complete the
California Child Abuse Mandated Reporter Training for Volunteers
and be fingerprinted.
GSOC is proud to be an equal opportunity employer. GSOC is
committed to a process of diversity, equity and inclusion.
Keywords: Girl Scouts of Orange County, Irvine , Troop Support Specialist, Other , Irvine, California
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