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Troop Support Specialist

Company: Girl Scouts of Orange County
Location: Irvine
Posted on: May 23, 2023

Job Description:

The Troop Support Specialist is responsible for the advancement of Girl Scouts in an assigned region through volunteer delivery of the Girl Scout Leadership Experience and the National Program Portfolio. Key responsibilities include volunteer management and program support.

  • Provides direct consultative services to volunteers with the goal of increasing the capacity of troop and service unit volunteers in the region.
  • Acts as a mentor and manager of their volunteers, ensuring the highest quality of service to girls in alignment with the strategic priorities of the Council.
  • Acts as a liaison between the volunteers and the Council staff for the purpose of increasing communication and streamlining processes.
  • Requires attending meetings and events on nights and weekends, 6-10 times per month.
    Troop Support Specialists oversee a region of four or five Service Units (SU). Each SU is led by a team of dedicated volunteers working to build the Girl Scout experience in their local community. Service Units provide information, advice and support to local troop leaders. They may also coordinate local Girl Scout events, product sales, and day camps.

    Essential Responsibilities/Activities:
    • Volunteer Management:
      • Provide direct consultative services to volunteers to increase the capacity of troop and service unit volunteers in the region.
      • Manage volunteer Service Unit teams to successfully lead troop leaders and other operational volunteers.
      • Work with lead Service Unit volunteers to identify and recruit volunteers with appropriate skill sets to take on leadership roles.
      • Manage the planning process with Service Unit teams to deliver high-quality, consistent Girl Scout programming for girl members.
      • Membership:
        • Develop and implement a strategy in collaboration with the Membership team to lead volunteers to increase girl and adult membership and retention.
        • Serves as point person and facilitator for a team composed of Troop Support, Membership, Recruitment and New Leader Support.
        • Communication:
          • Act as a liaison between the volunteers and the Council staff to increase communication and streamline processes.
          • Attend Service Unit and team meetings 6-10 times monthly, providing information and operational support.
          • Event Support:
            • Support production of Council events for volunteers such as Field Meetings, Strategy Cafes, Volunteer Conference, and Recognition Event.
            • Other events might also be required.
            • Leadership:
              • Act as a mentor and manager of the region's volunteers, ensuring the highest quality of service to girls in alignment with the strategic priorities of the Council.
              • Team Support:
                • Support Council objectives and all Volunteer, Membership, Girl Experience and Development departments' processes and events through collaboration with GSOC team members.
                • Additional responsibilities and special projects will occasionally be assigned.
                • Conflict Resolution:
                  • Manage and resolve any conflict situations that arise among volunteers in the region.
                  • Training:
                    • Analyze the developmental and training needs of the Service Unit in collaboration with the Volunteer Development Department.
                    • Assist in directing or providing individual or group training to operational volunteers.
                    • Additional responsibilities and special projects as assigned.

                      • Bachelor's Degree OR equivalent experience. Volunteer management training is a plus.
                      • 3+ years of volunteer management or other youth program work experience.
                      • Must be able to work a flexible schedule, including nights and weekends.
                      • Highly skilled in verbal and written communications, including presentations to groups.
                      • Proven ability to build effective working relationships with volunteers.
                      • Demonstrated good judgment and sound decision-making.
                      • Proven teamwork and collaboration skills.
                      • Ability to prioritize, organize, plan projects, and manage time.
                      • Strong problem-solving and conflict-resolution skills.
                      • Excellent computer skills, including proficiency in MS Word, Excel, PowerPoint, and Outlook.
                      • Bi-lingual English/Spanish/Vietnamese preferred.
                      • Willingness to accept the beliefs and principles of the Girl Scout Movement and acceptance of the relevant and compelling benefits of Girl Scouting. Girl Scout experience preferred.
                      • Ability to work effectively with individuals and teams. Willing to work with all individuals, regardless of age, race, disability, religion, ethnicity, or socioeconomic background.
                      • Licensed and insured California driver, must pass a background screening, including driving. All employees must complete the California Child Abuse Mandated Reporter Training for Volunteers and be fingerprinted.

                        GSOC is proud to be an equal opportunity employer. GSOC is committed to a process of diversity, equity and inclusion.

Keywords: Girl Scouts of Orange County, Irvine , Troop Support Specialist, Other , Irvine, California

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