Property Claims Specialist Field I
Company: Mercury Insurance
Location: Irvine
Posted on: May 21, 2023
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Job Description:
Join an amazing team that is consistently recognized for our
achievements and culture, including our most recent Forbes award of
being one of America's Best Midsize Employers for 2023!
This position will be supporting our South Orange County territory
includingIrvine, Newport Beach, Laguna, Dana Point, Mission
Viejo.
Position Summary:
Under moderate supervision within a Claims Branch, investigates,
evaluates and settles minor Homeowners field claims in a timely and
efficient manner as to prevent unnecessary expense to the Company
and policyholders, and provide exceptional service to our
customers.
Essential Job Functions:
-Investigate Homeowners claims of minor complexity to confirm
facts, origin and cause of loss. Address and handle ALL exposures
of the claim, including Dwelling, Other Structures, Contents, and
Loss of use. Investigation may include scene inspection, recorded
interview with policyholder, or use of appropriate experts.
-Compare facts gathered during the investigation against the policy
to determine coverage of claim; extend or deny coverage as
appropriate.
-Assess and determine extent of damages, and document with
photographs, measurements, repair estimate, and thorough log
notes.
-Establishes reserve amounts within prescribed settlement authority
limit and negotiates settlement of claims; recommends claims which
exceed personal authority limit to supervisor for approval.
-Keep claim on a regular diary to monitor unresolved issues and
exposures. Regularly monitor progress and expense of ongoing
claims.
-Throughout entire claim handling process, ensure exceptional
service is provided to customers. This includes timely response to
phone calls, emails, written communication, and adherence to
Department of Insurance requirements.
-Directs, monitors, and reviews files handled by independent
adjusters to conclusion.
-Regular attendance at work on a full-time schedule of at least 8
hours and 40 hours per week. Other functions that may be
assigned.
Education:
Worker characteristics are normally acquired through the successful
completion of a Bachelor's degree (BA, BS) or equivalent
combination of education and experience.
Experience:
-Must have demonstrated a consistent performance of Fully Achieved
or higher in Business Results, and have Consistently Demonstrated
appropriate behaviors while in the Property Claims Specialist I
role (if evaluation completed). Must also have successfully
completed all requirements to become a Property Claims Field
Specialist I as outlined in Property promotional guidelines. For
external candidates 1 - 3 years equivalent industry experience is
preferred. Must meet established Company standards regarding
personal driving history and current license status to be eligible
for position.
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people
reduce risk and overcome unexpected events for more than 60 years.
We are one team with a common goal to help others. Everyone needs
insurance and we can't imagine a world without it.
Our team will encourage you to grow, make time to have fun, and
work together to make great things happen. We embrace the strengths
and values of each team member. We believe in having diverse
perspectives where everyone is included, to serve customers from
all walks of life.
We care about our people, and we mean it. We reward our talented
professionals with a competitive salary, bonus potential, and a
variety of benefits to help our team members reach their health,
retirement, and professional goals.
Learn more about us here:
https://www.mercuryinsurance.com/about/careers
We offer many great benefits, including:
Mercury Insurance is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, status as a protected veteran, or any
other characteristic protected by federal, state, or local
law.
Keywords: Mercury Insurance, Irvine , Property Claims Specialist Field I, Other , Irvine, California
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