Customer Care Specialist

Company: Yum! Brands
Location: Irvine
Posted on: May 18, 2023

Job Description:

ESSENTIAL JOB FUNCTIONS

• Field phone and website concerns, comments, and feedback regarding customer experiences
• Assist with customer recovery including mailing Char tickets and or reimbursement
• Analyze customer comments/concerns and provide feedback to District Managers and field to improve the overall experience
• Request District Manager contact manager directly when needed
• Summarize guest experience in the customer care services database to track concerns/comments
• Communicate with Training on improving areas of the Call Center
• Assist receptionist with answering incoming phone calls and breaks
  SKILLS AND KNOWLEDGE REQUIREMENTS
  
  • Strong positive communication skills with Habit customers and Operations Team
  • Strong project management skills
  • Creative, detail-oriented, and proactive in all areas of work
  • Relationship-oriented, personable with demonstrated success in developing effective relationships with managers, staff, the public, and customers
  • The ability to be constructive and neutral in adverse situations
  • Team player who holds what is best for The Habit as their primary objective
  • Maintain a positive attitude and exhibit a strong work ethic at all times
  • Proficient in business etiquette in all forms of communication
  • Proficient in Microsoft Suite and related systems
  • Ability to manage multiple projects and deadlines in a fast-paced environment implementing exceptional detail orientation and organizational skills
  • Ability to work independently and manage programs self-sufficiently
    
    COMPENSATION
    
    Salary Range: $17.07 to $22.05 per hour + bonus eligibility. This is the expected hourly range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.
    
    At Yum! Brands and at The Habit Restaurants, LLC, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. The Habit Restaurants, LLC is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. We are committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
    
    US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.
    
    [Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship for this position.]
    
    BENEFITS:
    
    • Competitive salary with benefits including:
      • Up to 4 weeks of vacation per year plus additional sick days
      • Up to 10 Paid Holidays + 1 Floating holidays
      • Company provided Recharge Days to unplug and reenergize
      • Flexible Hybrid Work Environment
      • Competitive bonus program for eligible roles
      • Recognition based culture
        FAMILY BENEFITS:
        
        • Onsite childcare through Bright Horizons
        • Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100% preventative care starting on Day 1
        • Healthcare and dependent care flexible spending accounts
        • Employee Assistance Program available to all employees and their dependents
        • Bereavement time off
          ADDITIONAL PERKS:
          
          • Onsite gym with brand new equipment and fitness classes
          • Visit thousands of gyms, fitness classes and access digital workouts with our ClassPass corporate membership
          • 401(k) benefit plan with a 6% matching contribution
          • Up to 2 Paid Days to Volunteer for any non-profit or charitable organization important to you
          • Access to LinkedIn Learning
            NOTE: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.
            
            About Us
            
            Yum! Brands, Inc., has over 53,000 restaurants in more than 155 countries and territories, making it a leader in global retail development primarily operating the company's brands - KFC, Pizza Hut and Taco Bell - global leaders of the chicken, pizza and Mexican-style food categories. The Company's family of brands also includes The Habit Burger Grill, a fast-casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2019, Yum! Brands was named to the Dow Jones Sustainability North America Index and in 2020, the company ranked among the top 100 Best Corporate Citizens by 3BL Media.
            
            As the world's largest restaurant company, we have a clear and compelling mission: to build the world's most loved, trusted, and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled culture and talent, which fuels our results. To that end, we're looking for talented, motivated, team-oriented individuals to join us and have the opportunity be your best, have fun, make friends, and make a positive impact.
            
            We are excited about the future growth of our brands. In fact, as a company we are opening an average of 8 restaurants a day worldwide! This growth creates endless opportunities for professional, as well as personal growth.Customer sentiment and love for our brands is the fuel for our excitement!Taco Bell has been named one of the 10 Most Innovative Companies in the World by Fast Company. Pizza Hut delivers more pizzas than any other pizza company in the world, KFC's still uses its 75-year-old finger-lickin' good recipe, including secret herbs and spices to hand-bread its chicken every day, and the Habit Burger Grill is looking to expand its regional footprint across the country.
            
            Check Out Some Of Our Great Benefits (Some available at HQ locations only)
            
            
            • Recognition based culture and unique, fun events year round
            • 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
            • 4 weeks of vacation per year plus holidays
            • Onsite childcare through Bright Horizons
            • Onsite dining center (yes, you can eat KFC, Taco Bell or Pizza hut every day!)
            • 2 paid days off per year to volunteer
            • Tuition reimbursement, education benefits and scholarship opportunities
            • Healthcare and dependent care flexible spending accounts
            • Company paid life insurance
            • Generous parental leave for all new parents and adoption assistance program
            • Onsite dry cleaning, laundry services, concierge
            • Onsite gym with fitness classes and personal trainer sessions
            • Discounts for life's adventures (ex: theme parks, wireless plans, etc.)
            • Comprehensive medical, vision and dental including prescription drug benefits and 100% preventive care
            • Grow Yourself Week which is devoted to your personal development

Keywords: Yum! Brands, Irvine , Customer Care Specialist, Other , Irvine, California