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Senior Systems Engineer - REMOTE Role

Company: Helixstorm
Location: Irvine
Posted on: March 15, 2023

Job Description:

Job Title: Senior Systems Engineer

Reports to: Managed Services Operations, Manager

Department: Managed & Professional Services


  • Remote opportunity for a Senior Systems Engineer
  • 7+ years supporting and working hands-on in an IT engineering role for a mid-size business
  • Experience working in consulting, professional services, or managed services provider preferred
  • Knowledge and experience in Microsoft technologies including operating systems, servers, security operations, backup management, Azure
  • Knowledge of networking and storage The Company

    Helixstorm is a growing provider of IT infrastructure services to customers in California and nationally. We pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, Helixstorm is there to help our customers leverage the best engineering in the market. That commitment to customers is matched with an unwavering commitment to our people, our team - and our family. In this quasi-post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life's circumstances. You will not find a team environment that does a better job of combining a focus on success and balancing your individual needs related to life. Come join a team that will advance your career and helps you find happiness in and out of work.

    The primary responsibilities of the Senior Systems Engineer are:
    • Resolve incidents and issues that are escalated from our Service Desk
    • Assist in the implementation of projects that fit your skill sets.
    • Reviewing, remediating, and escalating server and network events generated by monitoring tools.
    • Performing regular maintenance tasks on managed devices to include firmware updates and patching of operating systems
    • Perform network and systems administration tasks in support of customer requirements
    • Coordinate with internal resources as well as third party providers to resolve issues as needed
    • Respond to incidents and issues that require engineering escalation in support of and required to meet customer objectives.
    • Exercise sound judgment while solving technical issues presented by Helixstorm clients
    • Additional duties and projects as assigned. Experience and Background Required
      • Bachelor's Degree in Information Technology/Computer Science or equivalent.
      • Seven years of hands-on experience administering either a Microsoft and/or VMware computing environment with the recent support of Microsoft Offce365 and/or Azure deployments.
      • Current Microsoft Certified Systems Engineer and/or Equivalent Certifications.
      • Excellent organizational skills; enthusiasm for multi-tasking.
      • Strong interpersonal and communication skills; both verbally and in writing.
      • The ability to demonstrate, active listening and customer care.

        Physical Demands:

        The Systems Engineer is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close and far vision. Ability to, operate a computer keyboard and lift equipment. Will have exposure to glare from a computer. Must be able to lift 25 lbs and travel via automobile up to 25%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Keywords: Helixstorm, Irvine , Senior Systems Engineer - REMOTE Role, Other , Irvine, California

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