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Volkswagen Service Advisor

Company: Norm Reeves
Location: Irvine
Posted on: March 13, 2023

Job Description:

Annual Salary Range: $42,000-$150,000The CAR Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California and Florida including the #1 Honda Dealership in the Nation. - We are determined to set the standards in our business for integrity and performance. - To achieve this we will provide exceptional customer experience, be a great place to work and support our community. - The CAR Group is currently recruiting for an ambitious individual to join our excellent team as a Service Advisor at Norm Reeves Volkswagen.Core Responsibilities:As a Service Advisor, you will be responsible for scheduling service work in the Service Department, selling additional needed service to customers while providing excellent customer service to all customers and guests. - The Service Advisor is the conduit between the technician and the customer and must always maintain excellent communication. - Service Advisors will also assist in other various tasks including:

  • Greeting customers as they arrive into the Service drive
  • Communicating with and listening to customers to determine the nature of the mechanical problem(s)
  • Advising customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Offering additional added services to customers
  • Preparing thoroughly detailed repair orders after initial inspection with exact instructions, making special note of the main reason(s) the customer brought the vehicle in
  • Providing follow-up progress of each repair order throughout the day and contacting customers regarding any repair changes as reported by the technicians
  • Effectively analyzing quality control reports
  • Processing customer monetary transactions
  • Perform other duties as neededQualifications:
    • At least 18-years of age
    • Must have a valid Driver's License and an acceptable driving record
    • Effective interpersonal and written communication skills
    • Excellent decision-making abilities and follow-up skills
    • Ability to work efficiently in both a team-based and independent settings
    • Maintain a professional appearance and work ethicWhy Norm Reeves?Because we value our employees with utmost importance, we offer a competitive benefits package that provides employee with the tools to be successful including:
      • Medical (PPO), Dental (PPO & HMO) and complimentary Group Life Insurance
      • Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
      • Paid Time Off and Holidays1st year is up to 6 PTO days2nd to 4th year is 11 PTO days5+ years is 16 PTO days6 Holidays per year
        • Tuition Reimbursement - Up to $2,000 reimbursement within 12 months period
        • 401k with Matching Contribution - 25% match on up to $4,000 contribution per year
        • Employee Discounts for Sales, Service and Parts
        • Free Training Opportunities
        • Unlimited Job Advancements
        • Employee Referral Bonus Program
        • Company Partner DiscountsPowered by JazzHR

Keywords: Norm Reeves, Irvine , Volkswagen Service Advisor, Other , Irvine, California

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