Desktop Support
Company: SophLogic
Location: Irvine
Posted on: January 27, 2023
Job Description:
Currently, we are looking for talented resources for one of our
listed clients. If interested please reply to me with your updated
resume or feel free to reach out to me for more details at . Title:
Desktop Support Location: Irvine / Culver City, CA Duration: Long
Term / Full Time Job Description: Responsibilities:
- Supporting IT equipment in large corporate environment
- IMAC Support - IT equipment Install/Move/Add/Change
- Track and resolve customer incidents and requests through the
ServiceNow ticketing tool
- Troubleshoot and resolve hardware and software issues for
Windows and MAC devices
- Troubleshooting Hardware and Software issues for any Retail
Stores (Payment Terminals, Printers, Scanners, Back-office PCs,
Wi-Fi connectivity etc.)
- Restoration and migration of user data
- Shipping, receiving and disposal of IT equipment
- Smart Hands support to assist other support groups such as
networking, server and telecommunication teams
- Printer and peripheral device support
- Mobile device support
- Inventory management of IT assets including asset auditing
- Video Conference room equipment support and meeting
support
- Execute and follow appropriate KB articles
- Special event support including potential after hours support
requirements
- VIP support
- Travel requirement to customer offices and retail stores as and
when required for troubleshooting IT issues Basic Qualification:
- Windows and MAC hardware and software troubleshooting skills
and experience
- Ability to do in-depth research and troubleshooting for complex
technical issues
- Ability to complete all work tasks with minimal
supervision
- Excellent time management skills to prioritize workload
- Ability to walk, bend and lift equipment up to 50 pounds and
perform Physical duties of connecting computer equipment
- Experience supporting both MAC & Windows OS, Microsoft Office,
smart phones, Audio Video/Video Conference equipment, printers and
the following PC hardware manufactures: Apple & HP.
- Office 365 and Skype for Business/Skype Room Systems
Troubleshooting
- Basic understanding and troubleshooting of LAN and WAN
infrastructure, including on-site servers, WAPs, switches,
routers.
- High level of flexibility and the ability to positively respond
to changes in work requirements
- Ability to operate and communicate effectively while under
pressure is essential
- Ability and willingness to learn new technologies
- Willingness and skills necessary Customer Experience Skills:
- Excellent verbal and written communication skills
- Good technical writing skills and a willingness to document all
work performed
- Ability to communicate and interact with both technical and
non-technical customers
- Strong customer service experience in a corporate
environment
- High level of professionalism and strong personal interaction
skills
- Good technical writing skills and a willingness to document all
work performed For more relevant job opportunities please visit our
website: Denken Solutions Careers
Keywords: SophLogic, Irvine , Desktop Support, Other , Irvine, California
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