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Guest Services Representative

Company: Sonesta International Hotels
Location: Irvine
Posted on: November 26, 2022

Job Description:

Fundamental Requirements

  • Greet and welcome all guests approaching the Front Desk by the hotel standards.
  • Answer guest inquiries about hotel services, facilities, and hours of operation promptly.
    • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
      • Review Front Office log and Trace File daily.
        • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
        • Follow all cash handling and credit policies.
        • Be aware of all rates, packages, and special promotions
        • Be familiar with all in-house groups.
        • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
        • Be familiar with hospitality terminology.
        • Know emergency procedures and assist as needed.
        • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
          • Always use proper two-way radio etiquette when communicating with other employees.
            • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
              • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
                • Balance and prepare individual paperwork for closing of shift according to hotel standards.
                • Maintain and market promotions and guest programs.
                  • Maintain a clean work area.Education & Experience:
                    • College course work in related field helpful.
                    • Experience in a hotel or a related field preferred.
                    • A High School diploma or equivalent is required.
                    • Computer experience required.
                    • Customer Services experience preferred.
                    • OPERA PMS SYSTEM KNOWLEDGE IS A PLUS!Physical requirements:
                      • Flexible and long hours are sometimes required.
                      • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
                      • Ability to stand during the entire shift.
                        NO 90-DAY WAITING PERIOD - BENEFITS may be selected immediately and are available on the following first day of the month. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.We offer a variety of affordable benefits to our employees, including:
                        Medical, Dental, and Vision Insurance -Kaiser Permanente and Blue Cross Blue Shields
                        • Health Savings Account with Company Match
                        • 401(k) Retirement Plan with Company Match
                        • Paid Vacation and Sick Days
                        • Nine Paid Holidays(available on day one)
                        • Sonesta Hotel Discounts
                        • Educational Assistance
                        • Paid Parental Leave
                        • Company Paid Life Insurance
                        • Company Paid Short Term and Long Term Disability Insurance
                        • Various Employee Perks and Discounts
                        • Free meal daily
                        • Uniforms
                          Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

                          We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
                          Required
                          Preferred
                          Job Industries
                          • Hotel & Hospitality

Keywords: Sonesta International Hotels, Irvine , Guest Services Representative, Other , Irvine, California

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