Customer Support Coordinator

Company: Spigen Inc
Location: Irvine
Posted on: November 26, 2022

Job Description:

Summary

• Spigen's Customer Support Coordinator will support company's customer service activities by oversee and assist customer support agents, resolving customer questions or complaints, and work with Customer Support Team Manager to help develop training plans and support procedures to enhance productivity and performance.
  Job Duties
  • Answering supervisor forwarded customer tickets for Assigned Support Channel
  • Manage Customer Service Metrics (Message SLA, Negative Feedback)
  • Establish and update customer support standards
  • Daily/Weekly/Monthly report of support performance data
  • Provide Direct Customer Support & Back up support for daily support tickets
  • Other duties as assigned.
    Supervisory Responsibilities
    • Monitors and oversees daily workflow and assigns work for the customer support part of the organization.
    • Monitor customer support agents for job performance and quality check
    • Building an on-boarding and training program for customer support agents
      Skills
      • Communication Skills
      • Problem-solving Skills
      • Conflict Resolution Skills
      • Documentation Skills
      • Attention to detail
      • Ability to prioritize tasks in a fast paced environment
        Requirements
        
        • Minimum Education: Bachelor's degree in related field or equivalent work experience
        • Strong written and oral communication skills
        • Maintain a positive attitude while performing repetitive tasks
        • Be able to type and enter data accurately
        • Some Customer Support Experience
        • Experience with Help Desk Ticketing Systems / Help Desk Software (Preferred)
        • Experience with Google Suites, MS Excel, PowerPoint (Preferred)
        • New employees to Spigen Inc, will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
          Work Hours
          
          • 8 AM - 5 PM
          • Monday - Friday
            Benefits
            
            • Paid Vacation, Insurance (medical, dental, vision, and life), 401K, Free lunch, etc.

Keywords: Spigen Inc, Irvine , Customer Support Coordinator, Other , Irvine, California